Mileydis Garcia
Cutler Bay,FL
Overview
10
10
years of professional experience
Work History
Deposit/loan Operations Analyst Senior
FIS Global
Jacksonville, FL
01.2022 - Current
- Identified and resolved problems through root cause analysis and research.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Collaborated with team members, sharing best practices for handling challenging situations effectively.
- Provided exceptional customer service through proactive outreach and follow-ups, fostering long-term client loyalty.
- Implemented customized digital marketing solutions tailored to individual client needs, leading to improved customer retention rates.
- Maintained compliance with banking regulations while processing new accounts and updating existing records.
Banking Specialist
Amerant Bank
Miami, FL
07.2019 - 12.2021
- Open new accounts personal (domestic and international), business (domestic)
- Perform maintenance transactions on the Bank's platform system, including debit card issuance, check orders, ongoing maintenance completion of KYC requirements
- Review customers account activity to insure compliance with Bank Secrecy Act
- Responsible for the MC3 exceptions and BSA reports
- Originate new credit requests and respond to loan related inquiries
- Adhere to all policies and procedures per Retail Banking's operating manuals, employee handbook and all other that apply to the position functions
- Ensure all regulatory requirements as well as security and audit procedures are adhered to always
- Assist Branch Manager with the Loan documents
- Refer prospects and current customers to other lines of business such as Residential Lending, MIS, and Commercial Banking.
Senior Teller
Mercantil Bank
11.2014 - 07.2019
- Process all manner of financial transaction requests including deposits, withdrawals, check cashing, issuance of cashiers' checks
- Research and resolve issues related to end of day branch balancing
- May be responsible for functions related to the day to day operation of the ATM, cash recycler, drive thru and night drop
- Provide quality customer service to all current and prospective customers as measured by bank service standards
- Refer prospects and current customers to other lines of business according to determined segmentation
- Cross-selling, up-selling and referring products
- Responsible for the daily review of Overdraft, Uncollected and Significant Balance Change reports
- Responsible for the weekly review of Past Due Report and collect payments.
Education
Principles of Banking -
01.2016
Consumer Lending -
01.2016
Instituto Superior Pedagogico, Cuba -
01.2003
Skills
- Customer Service
- Ability to work in a team
- Time Management
- Problem Solving
- Bank Service and Products
- Work Ethic
- Adaptability
- Bilingual: Spanish and English
- Identity Verification
- Bank services
- Account Monitoring
- Attention to Detail
Accomplishments
- Mathematics and Computer Licensed Teacher, Cuba
- Bachelor's in Math and Computer Science
- Top Teller HELOC/HELOAN Domestic Retail Campaign 2016
Timeline
Deposit/loan Operations Analyst Senior
FIS Global
01.2022 - Current
Banking Specialist
Amerant Bank
07.2019 - 12.2021
Senior Teller
Mercantil Bank
11.2014 - 07.2019