Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Mileyka Ponce

CA

Summary

Dynamic and results-oriented professional with extensive experience in accounting and customer service roles, notably at Pulsar Motors. Excelled in resolving complex billing disputes and streamlining payment processes, demonstrating proficiency in Microsoft Excel and exceptional problem resolution skills. Proven ability to enhance operational efficiency and foster positive relationships with clients and team members.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Accounts Payable and Receivable Clerk

Pulsar Motors
02.2019 - 03.2022
  • Resolved complex billing disputes between vendors or clients to ensure smooth operations and minimize delays in payment processing.
  • Maintained detailed aging reports on outstanding balances owed, enabling accurate assessment of company''s cash position at any given time.
  • Managed electronic payment systems to streamline payment processes and reduce errors.
  • Performed daily bank reconciliations, detecting and resolving discrepancies between bank statements and company records.
  • Monitored supplies of key inventory items.

Server

T.G.I. FRIDAY'S - Bar & Restaurant
07.2014 - 01.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Skills

  • Purchase Order Management
  • Microsoft Excel proficiency
  • Invoice Processing
  • Payment Processing
  • Debt collection
  • Problem Resolution
  • Data inputting

Languages

Spanish
Full Professional

Timeline

Accounts Payable and Receivable Clerk

Pulsar Motors
02.2019 - 03.2022

Server

T.G.I. FRIDAY'S - Bar & Restaurant
07.2014 - 01.2019
Mileyka Ponce