Summary
Overview
Work History
Education
Skills
Websites
Skills
Certification
Timeline
Generic

Mili Thomas

Frisco,TX

Summary

With over 18 years of extensive IT experience, including 14+ years specializing in Salesforce in financial industry. Salesforce work experience in Sales, Service, and Financial Services cloud, exceling in system design, integration design, data design, Salesforce Identity, development, administration, customization, data migrations, and requirement analysis.

Overview

24
24
years of professional experience
10
10
Certifications

Work History

Salesforce Lead

Citigroup
1 2023 - Current
  • Interact with Business groups to capture requirements and convert requirements to technical design
  • Design and manage data migrations involving ETL/Datalaoder process
  • Design and implementation of integration of Salesforce applications with other systems using OAuth 2.0, JWT, MTLS using connected Apps, named credentials
  • Coordinate with external vendors like CyberArk, Talend,Kafka etc to developer vendor solutions for Salesforce connectivity
  • Analyze vulnerability assessment issues, provided solutions and engage Salesforce if required
  • Solutioning for safety and soundness issues
  • MFA implementation
  • Transaction Security Implementation
  • Redesign of PS assignment custom framework with permission set groups
  • Reduce sharing rule recalculation time by flattening role hierarchy and optimize sharing rules
    Engagement with Salesforce
  • Optimize license usage using dynamic allocation and JIT
  • Analyze Salesforce release features and recommend module redesign using new features
  • Analyzed existing processes to identify opportunities for optimization, recommending changes that led to significant cost savings and improved performance.
  • Identified root causes of recurring issues through rigorous problem-solving techniques, developing long-term solutions to prevent recurrence.
  • Increased customer satisfaction by improving product quality through robust process controls and proactive defect prevention measures.
  • Set up and customize Event Monitoring app for adoption metrics and to track user activities
  • Performance optimization
  • Design and development of generic tools as unlocked package to be used for multiple Salesforce instances like Data Dictionary, Test class coverage generator

Salesforce System Designer

Tata Consultancy Services
11.2019 - 01.2023

Client: Citigroup

· Work closely with Business in capturing requirements

· Lead developers in delivering new requirements, enhancements, bug fixes for Salesforce applications

· Lead Classic to lightning conversion project

· Designed system security with Profiles, Roles, permission sets

· Designed data visibility with OWD, sharing rules, Apex sharing, Load External visibility rules by loading directly to share objects

· Analysis and Solutioning of Production issues

· Design and development of trigger framework

· Work closely to resolve vulnerability assessment issues

· Solutioning for safety and soundness issues

Engagement with Salesforce

· Analyze Salesforce release features and recommend for betterment of application

· Work closely with Business in implementing Reports/Dashboards/Report type and resolve report/dashboard performance issues

· SSO implementation for Salesforce with third party IDP.

Salesforce System Engineer

International Technology Solutions
05.2010 - 11.2019

Client: Citigroup

· Requirements gathering from business

· Design and development of custom modules (Visual force, Apex, LWC, Aura, Apex Triggers)

· Implemented business process using Workflows, Approval process, Flows, Process Builder

· Designed data visibility using OWD, Sharing rules, Apex sharing, Role Hierarchy, direct upload to share objects

· Permission Sets implemented for functional access

· Designed and developed complex apex jobs to do bulk data updates

· Involved in Classic to Lightning Migration

· Single sign on implementation.

Salesforce Developer

Pinnacle Technology
12.2007 - 05.2010
  • Development using Apex, Visualforce, Triggers, Scontrol, JavaScript
  • Flex UI development for Salesforce using Cairngorm framework
  • Test Class development to ensure code coverage
  • Bulk data patches using data loader
  • Configuration using workflows, approval process, page layouts, validation rules
  • Deployment using Eclipse IDE/Ant scripts.

Java Technical Lead

Tavant Technologies
08.2004 - 05.2007
  • Design and development of applications using MVC pattern
  • Developing web based, internet/intranet, client/server, distributed architecture applications using JAVA and J2EE technologies
  • Code reviews of team members.

Java Developer

Kanbay (currently Cap Gemini)
10.2003 - 08.2004

· Development of the assigned module using MVC pattern

· Developed jsps/servlets for the application

· Coded client & server side validations

· Developed custom JSP tags

· Used JDBC for data access from Oracle tables

· Wrote complex SQL queries for data access

Java Developer

SunTec Business Solutions
12.2000 - 10.2001
  • Development of the assigned module using MVC pattern
  • Developed jsps/servlets for the application
  • Coded client & server side validations
  • Developed custom JSP tags
  • Used JDBC for data access from Oracle tables
  • Wrote complex SQL queries for data access.

Education

Skills

Customization: Apex, Visual Force, Triggers, Javascript, SOQL, SOSL,Aura Components, LWC, Web services, REST API Metadata API, Tooling API

Configuration Custom Objects/Fields, Page Layouts, Lightning Record Pages, Validation Rules, Workflow, Approval Process, Process Builder, Flows, Platform events

User Management :Profiles, Roles, Permission sets, Permission Set groups

Salesforce Identity: SSO, SAML, Delegated Authentication, MFA, OAuth 20, JWT Security Shield Encryption, Mutual Authentication Integration Connected App, Named Credentials, Certificate and Keys

Data Management: Standard objects, Custom Objects, External objects, Data Relationships, SOQL,SOSL, Bulk API, Data Loader, Data backup/Archival

Data Security/Visibility :OWD, sharing rules, Role hierarchy, Apex Sharing, Manual Sharing, Share objects, public groups

Analytics :Reports, Dashboards, CRM Analytics

System Stability: Optimizer Report, Health check Reports

Deployment :SFDX, VS Code, Eclipse IDE, Ant, unlocked package

Skills

Apex, Visual Force, Triggers, Javascript, SOQL, SOSL, Aura Components, LWC, Web services, REST API, Metadata API, Tooling API, Custom Objects/Fields, Page Layouts, Lightning Record Pages, Validation Rules, Workflow, Approval Process, Process Builder, Flows, Platform events, Profiles, Roles, Permission sets, Permission Set groups, Salesforce Identity

Certification

Salesforce Certified Identity and Access Management Architect

Timeline

Salesforce System Designer

Tata Consultancy Services
11.2019 - 01.2023

Salesforce System Engineer

International Technology Solutions
05.2010 - 11.2019

Salesforce Developer

Pinnacle Technology
12.2007 - 05.2010

Java Technical Lead

Tavant Technologies
08.2004 - 05.2007

Java Developer

Kanbay (currently Cap Gemini)
10.2003 - 08.2004

Java Developer

SunTec Business Solutions
12.2000 - 10.2001

Salesforce Lead

Citigroup
1 2023 - Current

Mili Thomas