Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager

Miliani Vazquez

Norridge,IL

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, and inventory management. Dedicated to complete knowledge of company products and services for optimized customer and operational improvement.

Overview

7
7
years of professional experience

Work History

Assistant Manager

FedEx Office
06.2022 - Current
  • Supervised day-to-day operations to meet performance, quality, and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Developed strategy to increase sales and drive profits.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Lead Customer Service/Sales Representative

Home Depot
03.2020 - 06.2022
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Cross-trained and provided backup support for organizational leadership.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Retail Sales Associate

Jewel Osco
11.2017 - 03.2020
  • Greeted customers and helped with product questions, selections, and purchases.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Retail Sales Associate

Butera Market
08.2016 - 03.2020
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Education

Bachelor of Arts - Psychology

Dominican University
River Forest, IL
06.2024

Skills

  • Microsoft Office Expertise
  • Adobe Creative Suite
  • Retail Space Planning
  • Business Development Understanding
  • Overseeing Logistics
  • Scheduling and Coordinating
  • Recruiting and Interviewing
  • Orientating and Training
  • Supplier Audits
  • Cash Handling

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Assistant Manager

FedEx Office
06.2022 - Current

Lead Customer Service/Sales Representative

Home Depot
03.2020 - 06.2022

Retail Sales Associate

Jewel Osco
11.2017 - 03.2020

Retail Sales Associate

Butera Market
08.2016 - 03.2020

Bachelor of Arts - Psychology

Dominican University

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