Clubspeed
Milica Kincaid
Tualatin,OR
Summary
From working at Sykart Indoor Racing Center, I've learned about putting myself in the customers shoes, to be sympathetic and to not coincide my feelings with factual information. Dealing with situations that were high in stress, I'm able to develop a calm environment from employee to customer. Being able to think on the fly for a solution to a problem, I've built relations with customers and employees. Though deligent and pristine, I am not afraid to ask for help in my time of need.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Manager
Sykart Indoor Racing Center
Tigard, OR
04.2022 - 09.2022
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security to protect employees, customers and property.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed strategy to increase sales and drive profits.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
Facility Supervisor
Sykart Indoor Racing Center
Tigard, OR
09.2021 - 09.2022
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
- Served as point of contact for internal and external customers seeking support and information.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Organized ongoing maintenance schedules to boost system performance.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Assisted with meetings and conference room reservations.
- Directed vendors, facilities staff and service providers as required to create efficient and non-disruptive work environment.
- Prepared action plans to establish procedures for various emergency situations.
- Pushed contractors and vendors to complete projects within specified timelines.
- Assisted Facilities Manager in project implementation, materials procurement, contract preparation and scheduling.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Analyzed account information to improve and optimize customer relations.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Monitored product quality and communicated necessary improvements to site superintendent.
- Monitored systems to assure increase in power flow and integrated new system components, fixtures and motors.
- Planned and implemented solutions for technical problems such as software and broken go-karts.
Cashier
Sykart Indoor Racing Center
Tigard, OR
08.2020 - 09.2022
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Created price tags and merchandise signs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Processed customer refunds and exchanges according to established guidelines.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reviewed new promotions and monitored price changes.
- Mentored new team members on sales software system operation.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Tallied cash drawer at beginning and end of each work shift.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collected and authorized payments of guests.
- Worked flexible schedule and extra shifts to meet business needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Welcomed customers and helped determine their needs.
Track Marshall
Sykart Indoor Racing Center
Tigard, OR
09.2018 - 03.2020
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment.
- Delivered information and details of interest about facility to visitors.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Maintenance Worker
Washington County Fleet Department
Hillsboro, OR
03.2018 - 04.2018
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Conducted repairs on police vehicles to help return to proper functionality.
- Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
- Ability to track inventory and assign proper locations of car parts.
- Internship for high school job shadowing.
Education
High School Diploma -
Liberty High School
Hillsboro, OR 09.2014 - 06.2018
No Degree - General Studies
Portland Community College
Hillsboro, OR 05.2001 -
Skills
Google Drive
undefinedSoftware
Interests
Auto Body Detailing
Car Wrapping
Animation
Voice Acting
Drawing [Character Development and Storywriting]
I have been drawing for 19 years - pretty much ever since I had a pencil put into my hand. I got serious about character development/design in 2014. Progressing into 2018 I invested into a drawing tablet and started designing characters under my own imagination. I am currently writing three stories along with a manga adaptation for one of them. In the future if I ever get it professionally produced, I'd like to voice act for some of the characters.
Timeline
Assistant Manager
Sykart Indoor Racing Center
04.2022 - 09.2022
Facility Supervisor
Sykart Indoor Racing Center
09.2021 - 09.2022
Cashier
Sykart Indoor Racing Center
08.2020 - 09.2022
Track Marshall
Sykart Indoor Racing Center
09.2018 - 03.2020
Maintenance Worker
Washington County Fleet Department
03.2018 - 04.2018
High School Diploma -
Liberty High School
09.2014 - 06.2018
No Degree - General Studies
Portland Community College
05.2001 -
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