Milica Milojkovic
Cleveland
Summary
Dynamic café supervisor with a strong focus on customer service, quality control, and staff supervision. Proven ability to enhance service quality and resolve complaints effectively, contributing to increased customer satisfaction.
Overview
18
18
years of professional experience
Work History
Cafe Supervisor
Lifetime Fitness Center
Beachwood
09.2024 - 11.2025
- Supervised daily operations to ensure smooth café functionality and service quality.
- Conducted regular performance evaluations and provided constructive feedback to team members.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Monitored cleanliness and organization of café environment to meet hygiene standards.
- Established quality control standards for food preparation, presentation, and taste.
Food Service Supervisor
Cleveland Clinic
Cleveland
12.2020 - 11.2021
- Supervised daily food service operations to ensure high standards of quality and efficiency.
- Implemented training programs to enhance staff skills in food preparation and customer service.
- Improved workflow processes to reduce food waste and increase service speed.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Monitored kitchen operations to uphold health and safety regulations.
Food Service Attendant
MetroHealth Medical Center
Cleveland
03.2008 - 10.2020
- Assisted in food preparation by following recipes and safety guidelines.
- Collaborated with kitchen staff to streamline food service processes.
- Maintained inventory records to ensure adequate stock levels.
- Ensured compliance with sanitation and hygiene standards in food handling.
- Engaged with customers to enhance their dining experience and address needs.
Education
GED -
Valley Forge High School
9999 Independence Blvd06-2006
Skills
- Staff supervision
- Quality control
- Customer service
- Inventory management
- Health regulations
- Workflow optimization
Languages
Serbian
Professional
Timeline
Cafe Supervisor
Lifetime Fitness Center
09.2024 - 11.2025
Food Service Supervisor
Cleveland Clinic
12.2020 - 11.2021
Food Service Attendant
MetroHealth Medical Center
03.2008 - 10.2020
GED -
Valley Forge High School