Mililani Palakiko
KBXTREME
Kailua-Kona,HI
Summary
Dynamic hospitality professional with a proven track record at KBXTREME, excelling in customer service and multitasking. Recognized for building strong guest relationships and enhancing satisfaction through attentive service and effective problem-solving. Proficient in cash handling and maintaining cleanliness, ensuring a welcoming environment that fosters repeat business.
Work History
Server/Bartender
- Greeted guests promptly, presented menus, and answered questions about food and beverage offerings.
- Mixed cocktails, poured drinks, and followed alcohol service standards for responsible guest service.
- Recorded orders accurately and coordinated with kitchen staff to ensure timely meal delivery.
- Managed multiple tables, prioritized requests, and maintained efficient service during busy shifts.
- Processed payments, handled cash transactions, and balanced receipts with attention to accuracy.
- Refilled beverages, cleared tables, and maintained clean dining and bar areas throughout service.
- Recommended menu items and beverage pairings to support guest satisfaction and upselling efforts.
- Followed sanitation, safety, and alcohol compliance procedures to maintain professional service standards.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Prepared garnishes by evenly slicing and pitting fruits.
Apprentice Barber
- Assisted stylists with shampooing, blow-drying, and client preparation to support efficient salon flow.
- Learned Supercuts haircutting, styling, and sanitation procedures while following state barbering standards.
- Prepared stations with sanitized tools, capes, towels, and supplies for smooth guest service.
- Maintained cleanliness across work areas, equipment, and common spaces to support safe operations.
- Delivered courteous guest check-in support, helping manage appointments and service readiness.
- Supported retail product recommendations by answering basic questions about hair care and styling.
- Adapted quickly to salon routines, prioritizing accuracy, professionalism, and teamwork throughout daily tasks.
- Managed appointment scheduling efficiently to optimize productivity and ensure timely service for clients.
- Mastered various cutting techniques under mentorship of experienced barbers, refining skills over time through diligent practice.
- Provided exceptional customer service during consultations, carefully listening to client needs before offering recommendations based on their preferences and current trends.
Front of House Employee
- Greeted guests promptly and delivered friendly front-of-house service
- Took orders accurately and communicated special requests to kitchen staff
- Processed payments, handled cash, and balanced register transactions
- Maintained clean dining areas, tables, and service stations throughout shift
- Restocked supplies and prepared front-of-house areas for peak periods
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
Education
High School Diploma
Skills
Teamwork
Teamwork and collaboration
Fast learner
Customer service
Friendly and outgoing
Problem-solving
Attention to detail
Listening skills
Professional attitude
Cleaning and sanitizing
Multitasking
Hospitality and guest service
Excellent communication
Cash handling and management
Timeline
Server/Bartender
KBXTREME
2022 - 2025Read More
Apprentice Barber
Supercuts
2023 - 2023Read More
Front of House Employee
Broke Da Mouth Grindz
2020 - 2021Read More
Kealakehe High School
High School Diploma
Read More