Milini Taylor

- Utilized advanced interviewing techniques to evaluate individual circumstances and goals for optimal outcomes.
- Elicited sensitive personal and financial information while ensuring full compliance with reporting requirements.
- Made informed judgments on controversial issues regarding taxpayer responsibilities and potentially fraudulent activities.
- Developed and analyzed detailed inquiries by researching records to provide personalized guidance and ensure regulatory compliance.
- Explained necessary future actions for voluntary compliance, including tax liability assessments for various income sources.
- Assisted taxpayers with inquiries related to federal tax regulations and procedural guidelines.
- Provided clear explanations of tax forms and filing processes to enhance client understanding.
- Resolved taxpayer issues through thorough research of account records and relevant documentation.

- Assisted taxpayers with inquiries regarding federal tax regulations and processes.

- Processed tax returns and ensured compliance with IRS guidelines and policies.

- Utilized IRS software to manage and track taxpayer accounts effectively.

- Handle inbound calls from patients.
- Process hospital claims for patient accounts.
- Adjust balances on hospital accounts.
- Add insurance information to self-pay accounts.
- Send out itemized hospital bills for insurance review.
- Explain the breakdown of charges after receiving insurance payments.
- Clarify the breakdown of insurance Explanation of Benefits (EOB).

- Assisted customers with inquiries and resolved issues efficiently.

- Managed customer accounts and updated information in the database.

- Provided product information and guided customers in their purchases.

**Responsibilities for Medical Reimbursement Cases at the Georgia Department of Community Health: **

- Create cases related to Medical Malpractice, Product Liability, and Personal Injury.
- Process intake referrals for new cases.
- Refer cases with non-payment issues to the State Attorney General's Office.
- Conduct document reviews and perform legal research.
- Post payments as required.
- Maintain a manageable caseload.
- Answer incoming phone calls professionally.
- Sort and effectively manage incoming mail.

- Managed subrogation claims for medical assistance programs effectively.

- Reviewed case files to identify potential recovery opportunities consistently.

- Collaborated with legal teams to prepare necessary documentation for claims.

- Collaborate with all insurance types, including managed care, government programs, third-party payers, workers' compensation, and motor vehicle accident (MVA) claims.
- Assist patients in making payments, setting up payment plans, and offering settlements on their accounts.
- Provide exceptional customer service to all patients and healthcare providers.
- Follow up on claim payments with insurance companies for over 300 physicians.
- Verify Medicaid eligibility as well as eligibility for Chamberlain & Edmonds.

- Managed patient account inquiries and resolved billing discrepancies.

-Processed insurance claims and verified patient eligibility efficiently.

- Communicated with patients regarding account status and payment options.