Milisha Bogan
Jackson,MS
Summary
Dynamic Mobile Phlebotomist with expertise in venipuncture and infection control, previously at Crescent City Diagnostics. Proven ability to enhance patient cooperation and maintain confidentiality while ensuring specimen integrity. Recognized for exceptional communication skills and meticulous organization, contributing to efficient lab operations and high-quality patient care.
Overview
1
1
Certification
Work History
Mobile Phlebotomist
Crescent City Diagnostics
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Organized daily work based on collection priority.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Monitored supply levels and placed orders for laboratory supplies.
- Reviewed and processed requisitions for laboratory tests.
Assistant Manager
Extra Space Storage
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed senior-level personnel working in marketing and sales capacities.
Learning Ambassador
Amazon
- Greeted customers warmly and pleasantly answered inquiries.
- Provided exceptional customer service to drive satisfaction.
- Educated customers on product features and answered questions regarding product use.
- Increased sales by effectively communicating product benefits.
- Maintained clean, organized and professional work environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
District Manager
Gannett
- Supervised various locations, enforcing high-quality standards of operation.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Implemented systems and procedures to increase sales.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Facilitated business by implementing practical networking techniques.
Education
Certificate Of Technical Studies - Medical Assistant
Delta Technical College
Ridgeland, MS07.2025
Skills
- Medical records maintenance
- Venipuncture expertise
- Medical records review
- Patient identification
- HIPAA
- Maintaining confidentiality
- Infection control
- Quality control guidelines
- Data entry
- Specimen handling
- Organization and planning
- Medical terminology
- Infection control protocols
- Sanitation and sterilization
- Communication proficiency
- Sample and specimen collection
- Time management
- Specimen labeling procedures
Certification
Certified Medical Assistant
Timeline
Mobile Phlebotomist
Crescent City Diagnostics
Assistant Manager
Extra Space Storage
Learning Ambassador
Amazon
District Manager
Gannett
Certificate Of Technical Studies - Medical Assistant
Delta Technical College
Similar Profiles
Darcia Jackson-WaltonDarcia Jackson-Walton
Mobile Phlebotomist at Crescent City Surgical Center DiagnosticsMobile Phlebotomist at Crescent City Surgical Center Diagnostics
Aaron PaulAaron Paul
Camp Host at City Of Crescent CityCamp Host at City Of Crescent City
Ronjane' JamesRonjane' James
Teacher - 2nd Grade at Crescent City SchoolsTeacher - 2nd Grade at Crescent City Schools
Jarvis BrownJarvis Brown
Service Desk Manager at LeidosService Desk Manager at Leidos
LAKE JONESLAKE JONES
Client Relations Director at Richard Schwartz & AssociatesClient Relations Director at Richard Schwartz & Associates