Milissa Shirley
Miamisburg
Summary
Dynamic Lead Phlebotomy Technician at Takeda Pharmaceuticals with expertise in venipuncture and a proven track record in enhancing donor satisfaction. Adept at fostering teamwork and collaboration while ensuring compliance with lab safety protocols. Recognized for effectively managing high-stress situations and resolving patient concerns with empathy, resulting in increased loyalty.
Experienced with venipuncture techniques, specimen handling, and patient interaction crucial for phlebotomy. Utilizes organizational skills to maintain accurate records and ensure seamless operations. Track record of fostering collaborative team environment and delivering consistent, high-quality patient care.
Healthcare professional with extensive experience in phlebotomy and team management, poised for impactful contributions. Proven record of managing efficient workflows and maintaining high-quality patient care standards. Exhibits strong team collaboration and adaptability to dynamic healthcare environments, ensuring reliable and flexible support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Phlebotomy Technician
Takeda Pharmaceuticals
10.2021 - 03.2025
- Complied with internal SOPs and external regulations to achieve compliance, accuracy and efficiency.
- Efficiently managed high-volume patient load during busy periods while maintaining accuracy in blood draws and documentation processes.
- Monitored customer service and supported staff in resolving patient concerns to maximize workflows.
- Worked closely with cross-functional teams such as nursing staff, lab technicians for efficient transfer of information.
- Maintained sterile environments for safe and effective sample collection, reducing contamination risks.
- Enhanced patient comfort by maintaining a calm and professional demeanor during blood draw procedures.
- Consistently followed hospital protocol for proper disposal of biohazardous waste materials, ensuring safety compliance.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong procedure knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to achieve a clean and organized work environment, promoting efficiency and reducing errors.
- Assisted in training new technicians, sharing best practices to ensure consistent quality across the team.
- Performed precise plasma collection procedures, ensuring donor comfort and minimizing adverse reactions.
- Increased donor satisfaction by providing exceptional customer service during the entire donation process.
Education
Phlebotomy Certification
Greentree At Atrium
5757 Innovation Drive, Middletown OH 4500504-2022
Skills
- Lab safety protocols
- Venipuncture expertise
- Specimen handling
- Donor monitoring
- Plasma processing
- Teamwork and collaboration
- Hazardous waste disposal
- Sample collection
- Data entry proficiency
Certification
- Certified Phlebotomist with The National Healthcare Association
Timeline
Lead Phlebotomy Technician
Takeda Pharmaceuticals
10.2021 - 03.2025
Phlebotomy Certification
Greentree At Atrium
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