Schimar Norfleury

Lead Phlebotomy Technician

Larkin Community Hospital

01.2022 - Current

Notified management of compliance and workplace safety issues from department and recommended simple solutions.
Performed tasks as member of line staff to reduce wait time.
Assisted in training new phlebotomy technicians, sharing expertise and best practices to ensure high-quality performance.
Implemented inventory management strategies to reduce waste and optimize supply usage within the phlebotomy department.
Maintained up-to-date knowledge of industry advancements through ongoing professional development opportunities and certifications.
Mentored junior phlebotomy technicians on effective blood draw techniques and best practices, elevating overall team performance.
Facilitated seamless collaboration between medical staff, providing accurate patient information and test results promptly.
Interviewed and hired phlebotomists and office personnel for company.
Participated in regular department meetings to discuss process improvements, share learnings, and stay informed about organizational updates.
Efficiently managed high-volume patient load during busy periods while maintaining accuracy in blood draws and documentation processes.
Developed and implemented training processes to achieve high quality of care for patients.
Ensured proper specimen handling, storage, and transport to maintain sample integrity and prevent contamination or degradation.
Provided exceptional customer service, resolving patient inquiries or directing them to appropriate personnel as needed.
Adhered strictly to all HIPAA guidelines when handling sensitive patient data, ensuring confidentiality at all times.
Worked closely with cross-functional teams such as nursing staff, physicians, lab technicians for efficient transfer of information.
Monitored customer service and supported staff in resolving patient concerns to maximize workflows.
Increased overall patient satisfaction with compassionate care, developed strong relationships with patients of diverse backgrounds, fostering trust and comfort during procedures.
Displayed excellent attention to detail when labeling specimens correctly to avoid errors that could lead to misdiagnosis.
Completed proper sanitation and cleaning of equipment and work areas between patients.
Used personal protective equipment correctly to protect coworkers and patients.
Packaged and shipped specimens to central lab daily.
Tracked collected specimens by initialing, dating, and noting times of collection.
Participated in continuing education programs to stay up to date on new technologies and procedures.