Milka Ramos-Gallo
East Orange
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Non-Certified Medical Assistant
Podiatry Center of New Jersey
05.2021 - Current
- Perform administrative duties such as answering phones, scheduling appointments, maintaining medical records, and collecting insurance information and any copays
- Verifies patient information by interviewing patients, recording medical history, and confirming the purpose of the visit
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
Receptionist
Windsor Garden Care and Rehabilitation Center
08.2020 - 07.2021
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Intern
S.W.E.P Summer Program
06.2019 - 08.2019
- Transfer media files from VCR to DVD
- Organized and filed important documents
- Answering phone calls and taking detailed messages when necessary.
Media Center Assistant
Bloomfield College Library
09.2018 - 08.2019
- Transfer of media files from VCR to DVD
- Evaluated new technologies and tools, recommending their implementation into the Media Center to enhance student learning experiences.
- Provided one-on-one assistance to students with specific technology needs or challenges, ensuring equal access to educational tools.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted teachers with technology integration for engaging multimedia presentations.
Intern
Jersey Cares Program
01.2019 - 05.2019
- Helped digitize library yearbooks and other college archival materials housed in the library
- Prepare some short workshops on software topics
- Prepare pathfinders on selected topics to assist students researching on said topics.
Education
Bachelor of Arts in Sociology -
Bloomfield College
Bloomfield, NJ05.2020
NJ High School Diploma -
Thomas Jefferson Arts Academy
Elizabeth, NJ06.2016
Skills
- Human Subject Research Training Certified by NIH
- Bilingual in English and Spanish
- Knowledge in Final Cut Pro, Microsoft Office and Publisher
- Patient Scheduling
- Data Entry
- HIPAA Compliance
- Customer Service
- Empathy and Compassion
- Administrative Support
- Clerical Support
- Organization Skills
- Time Management
Timeline
Non-Certified Medical Assistant
Podiatry Center of New Jersey
05.2021 - Current
Receptionist
Windsor Garden Care and Rehabilitation Center
08.2020 - 07.2021
Intern
S.W.E.P Summer Program
06.2019 - 08.2019
Intern
Jersey Cares Program
01.2019 - 05.2019
Media Center Assistant
Bloomfield College Library
09.2018 - 08.2019
Bachelor of Arts in Sociology -
Bloomfield College
NJ High School Diploma -
Thomas Jefferson Arts Academy
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