Summary
Overview
Work History
Education
Skills
Timeline
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Milka Ramos-Gallo

East Orange

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

5
5
years of professional experience

Work History

Non-Certified Medical Assistant

Podiatry Center of New Jersey
05.2021 - Current
  • Perform administrative duties such as answering phones, scheduling appointments, maintaining medical records, and collecting insurance information and any copays
  • Verifies patient information by interviewing patients, recording medical history, and confirming the purpose of the visit
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.

Receptionist

Windsor Garden Care and Rehabilitation Center
08.2020 - 07.2021
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Intern

S.W.E.P Summer Program
06.2019 - 08.2019
  • Transfer media files from VCR to DVD
  • Organized and filed important documents
  • Answering phone calls and taking detailed messages when necessary.

Media Center Assistant

Bloomfield College Library
09.2018 - 08.2019
  • Transfer of media files from VCR to DVD
  • Evaluated new technologies and tools, recommending their implementation into the Media Center to enhance student learning experiences.
  • Provided one-on-one assistance to students with specific technology needs or challenges, ensuring equal access to educational tools.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Assisted teachers with technology integration for engaging multimedia presentations.

Intern

Jersey Cares Program
01.2019 - 05.2019
  • Helped digitize library yearbooks and other college archival materials housed in the library
  • Prepare some short workshops on software topics
  • Prepare pathfinders on selected topics to assist students researching on said topics.

Education

Bachelor of Arts in Sociology -

Bloomfield College
Bloomfield, NJ
05.2020

NJ High School Diploma -

Thomas Jefferson Arts Academy
Elizabeth, NJ
06.2016

Skills

  • Human Subject Research Training Certified by NIH
  • Bilingual in English and Spanish
  • Knowledge in Final Cut Pro, Microsoft Office and Publisher
  • Patient Scheduling
  • Data Entry
  • HIPAA Compliance
  • Customer Service
  • Empathy and Compassion
  • Administrative Support
  • Clerical Support
  • Organization Skills
  • Time Management

Timeline

Non-Certified Medical Assistant

Podiatry Center of New Jersey
05.2021 - Current

Receptionist

Windsor Garden Care and Rehabilitation Center
08.2020 - 07.2021

Intern

S.W.E.P Summer Program
06.2019 - 08.2019

Intern

Jersey Cares Program
01.2019 - 05.2019

Media Center Assistant

Bloomfield College Library
09.2018 - 08.2019

Bachelor of Arts in Sociology -

Bloomfield College

NJ High School Diploma -

Thomas Jefferson Arts Academy
Milka Ramos-Gallo