Overview
Work History
Education
Skills
Summary
Certification
Timeline
RegisteredNurse
Milka Pamela Mburo

Milka Pamela Mburo

Sugarland,TX

Overview

6
6
years of professional experience
1
1
Certification

Work History

Rural Carrier

USPS
Houston, TX
02.2021 - Current
  • Pleasantly greeted and engaged customers, assisting with any mail-related issues.
  • Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
  • Maintained accurate records of attempted and missed deliveries as required by post office.
  • Picked up outgoing mail from letter boxes and in person from customers.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Delivered over 2000 pieces of mail and 100 packages daily to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
  • Delivered mail along established route in rural areas.

Customer Service Representative

ARS National Services
Houston, TX
12.2019 - 08.2020
  • Discuss goods or services information with customers or patrons
  • Collected more than 10 deposits, payments, or fees daily
  • Respond to customer problems or complaints
  • Handle over 100 vast majority of calls that are causally related to delinquent charged off accounts
  • Answered 300 or more customer telephone calls promptly to avoid on-hold wait times.

Information Specialist (Temporary Assignment)

Harris County Tax Office
Houston, TX
05.2019 - 11.2019
  • Search files, databases, or reference materials to obtain needed information
  • Answered 200 telephones to direct calls or provide information daily
  • Proofread documents, records, or other files to ensure accuracy
  • Discuss account status or activity with customers or patrons.
  • Resolved retrieval problems by customizing design to meet requirements.

Medical Records

Harris Health Center
Houston, TX
06.2018 - 09.2019
  • Answer telephones to direct calls or provide information
  • Perform clerical work in medical settings
  • Entered patient or treatment data into computers for 2 medical doctors daily
  • Processed 25 patient healthcare paperwork daily
  • Take Vital signs
  • Took meeting minutes
  • Maintained patient confidence by keeping patient records information confidential.
  • Processed medical records requests from outside providers according to facility, state and federal law.
  • Uploaded physician progress notes, history and physicals into electronic medical records
  • Followed exact procedures for handling transfers and other releases of medical records

Mail Sorter

DHL e-Commerce
Houston, TX
10.2017 - 06.2018
  • Sort 1000 mail and packages daily
  • Inspect items for damage or defects
  • Sort materials or objects for processing or transport
  • Operate office equipment.
  • Increased customer satisfaction by meeting company goals daily
  • Maintained excellent attendance record, consistently arriving to work on time
  • Maintained energy and enthusiasm in fast-paced environment

Food Service Manager

Panera Bread
Katy, TX
02.2016 - 07.2017
  • Present food or beverage information or menus to customers
  • Coordinate activities of food service staff
  • Communicate with customers to resolve complaints or ensure satisfaction
  • Provide customers with general information or assistance
  • Take Customer orders and operate cash register
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages
  • Oversaw training of more than 5 team members

Education

Bachelors of Science - Business Administration

Walden University
Minneapolis, MN
12.2022

CET- Certified EKG Technician - EKG

Medcerts
Livonia, MI
11.2020

Completed EKG Technician Program CCSP-Certified Customer Service Professional -

MedCerts
9.2020

Associates of Arts - undefined

Houston Community College
2020

Skills

  • Medical Terminology
  • Stress Tests
  • Basic life Support, ACLS
  • Certification
  • Prepare patients for Holter or
  • Ambulatory monitoring
  • Appointment Scheduling
  • Set up and Administer EKGs
  • Provide technical support for
  • Software maintenance or use
  • Edit and deliver results to
  • Physicians
  • Transcribe physician interpretations
  • Public Service
  • Device Scanning

Summary

Determined professional with an engaging personality displaying a courteous attitude to both employees and customers. Gregarious employee with neighborly mannerisms and enduring commitment to customer service in accordance with company objectives. I am Committed to providing a high level of service and finding ways to improve progress. Currently, i am a Reliable Rural Mail Carrier with efficiency when meeting deadlines and covering great distances in all weather conditions.

As well as a Licensed Cardiac Arrhythmia, EKG Technician with close to 1 year of experience generating detailed reports of cardiac device interrogations, maintaining commitment to efficiency and accuracy. I work collaboratively with physicians, nurses and healthcare administrators in effective implementation of policies, procedures and top safety standards.

My past work ethics consists of being a Respectful Medical Records Specialist with superior attention to detail and skill in evaluating and correcting health records. A Bilingual go-getter with expertise in scanning and indexing medical records to appropriate charts. Posses excellent work ethics, exemplary time management skills, and demonstrated over 5 years of industry expertise. My colleagues would attest that I am a meticulous customer service representative skilled at using Microsoft applications to create exceptional communications, presentations and spreadsheets that meets diverse administrative needs.

I am also dedicated to maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities by providing calming environment for patients to ease anxiety and produce accurate, true results. Lastly, I am a Seasoned Catering Manager offering 1.5 years of experience providing administrative support in food industry. I was successful at preparing agendas, scheduling food deliveries, marketing seasonal items and following up on action items.

Certification

  • CET- Certified EKG Technician - 11/1/2020

Timeline

Rural Carrier

USPS
02.2021 - Current

Customer Service Representative

ARS National Services
12.2019 - 08.2020

Information Specialist (Temporary Assignment)

Harris County Tax Office
05.2019 - 11.2019

Medical Records

Harris Health Center
06.2018 - 09.2019

Mail Sorter

DHL e-Commerce
10.2017 - 06.2018

Food Service Manager

Panera Bread
02.2016 - 07.2017

Bachelors of Science - Business Administration

Walden University

CET- Certified EKG Technician - EKG

Medcerts

Completed EKG Technician Program CCSP-Certified Customer Service Professional -

MedCerts

Associates of Arts - undefined

Houston Community College
Milka Pamela Mburo