Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mill Richards

Cape Coral

Summary

Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Pizza Maker

Nice Guys Beer & Pizza Lounge
Cape Coral, FL
11.2025 - Current
  • Crafted gourmet pizzas using traditional techniques and fresh ingredients.
  • Managed workflow to ensure timely order fulfillment.
  • Monitored inventory levels, assisting in stock management and ordering supplies.
  • Collaborated with team members to maintain a clean and organized kitchen environment.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.

Barista Trainer

Starbucks
Fort Myers, FL
08.2024 - 10.2025

Customer Support Lead

DIGI Search
07.2022 - 09.2024
  • Created and edited template-based WordPress websites based on clients’ specifications
  • Created and monitored SEO profiles including AIOSEO, Yoast, Yext, Google Business, and Google Analytics
  • Communicated with clients in regards to next steps in the website design/SEO process
  • Frequently met with my team to share ideas and strategize upcoming business decisions

Barista Trainer

Starbucks
Cape Coral, FL
10.2021 - 03.2023
  • Consistently created well-crafted food items and beverages in a high volume, fast-paced environment
  • Created connections with frequent and new customers
  • Managed myself and often the floor/my team
  • Handled cash, dealt out tips for the week, and operated a POS (Point-of-Sale) system
  • Frequently settled escalating situations while remaining calm and composed, assuring the customer along the way
  • Trained and coached new and existing baristas on equipment operation and customer service techniques.

Education

Associate of Arts - Education

Florida SouthWestern State College
Fort Myers, FL
06-2027

High School Diploma - undefined

North Fort Myers High School
01-2021

Skills

  • Organizational and time-management skills
  • Exceptional communication
  • Detail-oriented
  • Teamwork and collaboration
  • Customer service
  • Safe food handling
  • Equipment cleaning
  • Food presentation
  • Friendly and outgoing
  • Problem-solving
  • De-escalation Skills

Certification

  • Microsoft Office Specialist (MOS)
  • HubSpot SEO Certification

Timeline

Pizza Maker

Nice Guys Beer & Pizza Lounge
11.2025 - Current

Barista Trainer

Starbucks
08.2024 - 10.2025

Customer Support Lead

DIGI Search
07.2022 - 09.2024

Barista Trainer

Starbucks
10.2021 - 03.2023

High School Diploma - undefined

North Fort Myers High School

Associate of Arts - Education

Florida SouthWestern State College