Summary
Overview
Work History
Education
Skills
Timeline
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Milla Hoke

Canton,GA

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

2
2
years of professional experience

Work History

Salesperson

Vector Group
12.2022 - Current
  • Worked to build relationships with customers and built potential for additional sales.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.

Sales Associate

The Home Depot Inc
05.2022 - 12.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Sales Associate Team Leader

Ensemble Boutique
07.2021 - 01.2022
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Assistant

Bespoke Aesthetics
05.2020 - 09.2020
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Answered incoming calls, processed requests and relayed messages to appropriate personnel.
  • Assisted manager in all aspects of business operations.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.

Education

High School Diploma -

Lanier High School
Buford, GA
05.2021

Skills

  • Cash Register Operation
  • Corporate Compliance
  • Cross-Selling Products and Services
  • Customer Understanding
  • Loyalty Building
  • Effective Communicator
  • Operational Efficiency
  • Social Media Platforms
  • Social Perceptiveness
  • Safe Equipment Handling
  • Active Learning
  • Guest Satisfaction

Timeline

Salesperson

Vector Group
12.2022 - Current

Sales Associate

The Home Depot Inc
05.2022 - 12.2022

Sales Associate Team Leader

Ensemble Boutique
07.2021 - 01.2022

Assistant

Bespoke Aesthetics
05.2020 - 09.2020

High School Diploma -

Lanier High School

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Milla Hoke