Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

IRENETA WARLO

San Antonio,TX

Summary

Goal-oriented professional with expertise in agile practices and methodologies, data migration/management, project management, HIPAA compliance, insurance, patient advocacy, and business analysis. Skilled in facilitating effective communication and collaboration within teams. Strong problem-solving and data analysis abilities. Dedicated to continuous improvement and delivering high-quality results.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Salesperson

Health Plan One
07.2022 - Current
  • Streamlined proper use of adaptation process through organized facilitation.
  • Focused on openness, honesty, and respect for resolving conflicts.
  • Facilitated every process with the team for better creativity and improved efficiency of the development team
  • Assisted product owner in organizing and refining product backlogs.
  • Concluded numerous sales transactions.

Scrum Master

The Redeem Christian Church of God
04.2021 - Current
  • Identified potential project risks and developed mitigation plans to resolve potential issues
  • Documented new features, strategies, user stories, and criteria for acceptance
  • Enhanced efficiency of content flow between developers and transparency of content status through integration of automated workflow pipelines
  • Coordinated business project activities, resources, equipment, and documentation, ensuring smooth project execution and meeting team goals
  • Supported the team rules of Scrum, eliminated impediments, and led the team in efforts for relentless improvement and heightened efficiency

Coach Probation Officer

Ron Jackson Juvenile TTJD
06.2022 - 04.2023
  • Mentored and encouraged youth to develop a strong work ethic by being a positive role model and regularly practicing skills
  • Removed impediments for sales teams and management, enhancing overall workflow efficiency
  • Cultivated strong customer relationships.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Tracked assigned juvenile movements and adherence to probation requirements.
  • Maintained compliance with all legal statutes, policies and procedures.
  • Implemented evidence-based practices in supervision strategies, resulting in improved outcomes for both probationers and the community at large.
  • Developed training materials for new Probationary Officers, fostering a strong foundation in evidence-based practices and protocols.
  • Supervised activities of offenders in residential setting.
  • Determined appropriate supervision levels by conducting risk and needs assessments.
  • Established productive relationships with local law enforcement agencies, enhancing information sharing and cooperation.
  • Increased efficiency in caseload management through the use of advanced technology tools such as electronic monitoring devices and case management software systems.

Intern

Midland County Adult Probation
09.2020 - 04.2022
  • Supported various program activities, assisting with administrative tasks and maintaining accurate records
  • Developed strong organizational skills and learned tenets of professional office behavior and thoughtful collaboration
  • Maintained compliance with all legal statutes, policies and procedures.
  • Determined appropriate supervision levels by conducting risk and needs assessments.
  • Established productive relationships with local law enforcement agencies, enhancing information sharing and cooperation.
  • Increased efficiency in caseload management through the use of advanced technology tools such as electronic monitoring devices and case management software systems.
  • Maintained organized offender records and documentation in compliance with department and legal standards.
  • Wrote progress reports and testified under oath at court hearings.
  • Evaluated people on probation to determine best course of rehabilitation.
  • Participated in ongoing professional development opportunities to stay current on best practices in the field of community corrections.

Project Coordinator

I2c
12.2020 - 05.2021
  • Encouraged team engagement in the community of practice.
  • Documented business flows and lessons learned.
  • Managed changes in project scope, identified potential crises, and devised contingency plans
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Expanded customer base through targeted prospecting and networking efforts.

Education

Clinical Mental Health Counselor - Psychology

Grand Canyon University
Phoenix, AZ

Bachelor of Science - Criminology

University Of Texas Permian Basin
Odessa
12.2020

Associate of Arts - General Studies

Odessa College
Odessa, TX
06.2018

High School Diploma -

Oliver Wendell Holmes High School
San Antonio, TX
06.2016

Skills

  • Sprint Planning and Strategic Development
  • Collaboration and Conflict Resolution
  • Enforcing Scrum Practices and Values
  • Forecasting, Billing, and Budget Management
  • Risk Management and Quality Assurance
  • Material and Operation Management
  • Customer Service and Servant Leadership
  • Cross-functional Operations Management
  • Time and Cost Management
  • Process Documentation and Improvement
  • User Story and Documentation Skills
  • Training and Agile/Scrum Methodologies
  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Customer complaint resolution
  • Guest services
  • Cash register operation
  • Cash management
  • Product knowledge
  • Customer focus
  • Payment processing
  • Refund handling
  • Payment collection
  • Customer relationship management (CRM)

Certification

  • Certified Scrum Fundamental
  • SaFe 5.1 Scrum Master
  • Licensed Agent Training - 2022
  • Certified Licensed Agent, Health Plan One - 2022

Accomplishments

  • Led teams to achieve recognition from upper management and financial rewards.
  • Successfully guided development teams through transition from waterfall to Agile development.
  • Coached team members on Agile processes and facilitated planning meetings and retrospectives.

Timeline

Salesperson

Health Plan One
07.2022 - Current

Coach Probation Officer

Ron Jackson Juvenile TTJD
06.2022 - 04.2023

Scrum Master

The Redeem Christian Church of God
04.2021 - Current

Project Coordinator

I2c
12.2020 - 05.2021

Intern

Midland County Adult Probation
09.2020 - 04.2022

Bachelor of Science - Criminology

University Of Texas Permian Basin

Associate of Arts - General Studies

Odessa College

High School Diploma -

Oliver Wendell Holmes High School

Clinical Mental Health Counselor - Psychology

Grand Canyon University

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