Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Milla Padilla

San Diego,CA

Summary

Goal-oriented individual known for exemplary team-building and project oversight skills. Willing to take on any task to help the organization's mission succeed. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

6
6
years of professional experience

Work History

Fulfillment Expert

Target
07.2021 - Current
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
  • Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
  • Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.

Recreation Leader

KOA
05.2019 - 07.2021
  • Facilitated team-building exercises among participants to promote cooperation, communication skills development.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Developed positive and productive relationships with kids, parents and staff.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Trained new team members by relaying information on company procedures and safety requirements to ensure consistent service delivery across the team.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.

Operations Intern

Endeavor Bank
04.2020 - 05.2020
  • Studied with senior staff to develop deep understanding of team processes and full operational activities.
  • Handled administrative and data entry work for staff.
  • Promoted a positive work environment by being proactive in addressing concerns, offering assistance, and maintaining open lines of communication with colleagues.
  • Assisted in the preparation of reports highlighting operational successes and areas requiring further attention or improvement.

Education

Bachelor of Science - Economics

San Diego State University
12.2023

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Excellent people skills
  • Verbal/written communication
  • Conflict Resolution
  • Meeting deadlines
  • Policy and Procedure Adherence
  • Sales Strategies
  • Organization
  • Team Leadership

Languages

Spanish
Professional Working

Timeline

Fulfillment Expert

Target
07.2021 - Current

Operations Intern

Endeavor Bank
04.2020 - 05.2020

Recreation Leader

KOA
05.2019 - 07.2021

Bachelor of Science - Economics

San Diego State University

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Milla Padilla