Summary
Overview
Work History
Education
Accomplishments
Timeline

Millen Wondimu

Security Analyst
Fairfax,VA

Summary

I am a highly motivated and detail-oriented individual seeking an entry-level position as a security analyst. I have a solid foundation in cybersecurity principles and a strong passion for protecting critical assets, and I aim to contribute to the implementation and maintenance of robust security measures within an organization. I am seeking an opportunity to apply my knowledge of network security, incident response, and vulnerability assessment to help identify and mitigate security risks, ensure compliance with industry standards, and safeguard sensitive information.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Help Desk Analyst

Grand Canyon Education
Phoenix, AZ
01.2022 - 04.2023
  • Applied a wide range of technical skills and tools, including remote desktop software updates, troubleshooting methodologies, and knowledge of operating systems, network configurations, and business applications, to resolve over 50 technical issues, perform 30+ installations, and provide 30+ demonstrations of software solutions weekly.
  • Proved a 90% success rate in resolving technical issues for over 200 calls per week, either directly or appropriately escalating to higher-level support for prompt resolution.

Student Contact Center Call Specialist

Grand Canyon Education
Phoenix, AZ
08.2019 - 04.2022
  • Provided accurate and timely information to customers about admission processes, program requirements, financial aid, and academic policies.
  • Recorded and updated caller information, inquiries, and case details in the customer relationship management (CRM) system.

Education

Bachelor of Science - Cybersecurity

Grand Canyon University, Phoenix, AZ
08.2019 - 04.2023

Accomplishments

  • Smart House Capstone Project (01/2023 - 04/2023)
  • Used a raspberry pi to create a smart house that controlled several components ofthe house based on people's living pattern
  • Created an android mobile app using android studio to enable different commandssuch as turning the light on/off
  • ORGANIZATIONS
  • Society of Women in Coding (01/2020 - 04/2023)
  • Met with 50 + female highschool students weekly to encourage more femalestudents to explore the technology career pathway
  • Hosted a coding workshoptitled "Coding with My Girls.This event invited all female students of any experiencelevel to participate in a fun team coding challenge
  • CERTIFICATES
  • Threat Intelligence Support Unit Training(TISU) (01/2023 - 04/2023)

Timeline

Help Desk Analyst - Grand Canyon Education
01.2022 - 04.2023
Grand Canyon University - Bachelor of Science, Cybersecurity
08.2019 - 04.2023
Student Contact Center Call Specialist - Grand Canyon Education
08.2019 - 04.2022
Millen WondimuSecurity Analyst