TYLER DANIELS
Memphis,USA
Summary
Reliable and versatile IT professional with a proven track record of enhancing network performance, resolving technical issues, and delivering exceptional user support across multi-site environments. Skilled in network troubleshooting, hardware installation, and remote
desktop support. Known for clear communication, strong organizational skills, and the ability to adapt and thrive in dynamic environments — from corporate IT and tech support to legal administration and customer service.
Overview
10
10
years of professional experience
Work History
Help Desk Analyst
Edelbrock Group
08.2024 - Current
- Serve as the primary IT support contact for local site and remote support liaison for four additional Edelbrock locations, ensuring rapid response and resolution of end user issues.
- Provide end-to-end support for network infrastructure, including running and terminating Ethernet cabling, patching into switch ports and patch panels.
- Manage port configurations using Cisco Meraki.
- Troubleshoot and resolve a wide range of technical issues while minimizing downtime and improving end user productivity.
- Perform remote support screen-sharing tools such as TeamViewer.
- Utilize HappyFox ticketing system for efficient incident tracking, prioritization, and resolution.
- Collaborate with cross-functional teams through Asana to support and implement IT infrastructure projects and Oracle-related workflows.
- Act as the on-site face of IT while building strong relationships with end users and leadership.
- Assist with asset management, workstation deployment, printer installations, and hardware replacements.
- Assist with the deployment of Virtual Machines to users.
DC Infrastructure Support
AutoZone Corporate
08.2023 - 08.2024
- Use Putty to log into servers, configure terminal settings, permissions, file transfers, and hardware connections.
- Responsible for providing data center infrastructure support and other network related issues.
- Configure network switches and access points.
- Support field technicians with project installations and verification of work performed.
- Run bash scripts on terminals and servers for updating hardware and software processes.
- Collaborate with team to support multiple projects for organization.
- Monitored, reviewed, and analyzed network optimization solutions.
- Performed troubleshooting and diagnosis for LAN/WAN performance and connectivity.
- Handled daily network maintenance with new installations, configurations, and troubleshooting of devices, cabling, and equipment.
- Troubleshoot devices, registers, debit pads, UPS, phones, switches, routers, access points, and servers.
- Provide end user support.
- Work with Meraki and Cisco products.
- Collaborate with other AZ teams such as Networks, Wireless Device, and Help Desk to solve problems.
- Work with the IT support team to address user requests and requirements.
- Help field techs.
- Answer to high call volume from vendors, zoners, and DM/RMs.
- Use command line and run scripts in Linux.
Admin Principal Court Clerk II
Shelby County Government
06.2020 - 08.2023
- Answer questions regarding civil cases from attorneys and customers.
- Work alongside judges, DAs, prosecutors, and clerks.
- Creating checklists and reports to ensure courts are running smoothly.
- File organizing, scheduling attorney appointments, drafting correspondences.
- Reviewed database information and public records to gather information.
- Documented data entry codes on applications to support database updates.
- Heavily work with Microsoft Office 365.
- Examine and organize legal documents submitted to courts for adherence to laws and court procedures.
- Assist customers as they fill out paperwork pertaining to a motion, garnishment, etc.
- Worked with Crystal reports and other finance tool programs.
- Print weekly attorney checks.
- Complete daily reports to be sent to the chief administrative officer and other admins.
- Worked in various departments such as bookkeeping, filing rooms, civil and criminal departments.
Geek Squad Agent
Best Buy
10.2015 - 05.2020
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Education
No Degree -
Tech901
Memphis07.2023
Associate of Science - Biology
Southwest TN Community College
Memphis, TN12.2019
Skills
- Security Awareness
- Software Installation
- Logging Support Tickets
- Network Troubleshooting
- Remote Support
- Customer Support
- Technical Issues Analysis
- Data Center Operations
- Strong Multitasking Skills
- Team Player
- Outgoing Personality
- Adaptability
- Strong Work Ethic
Timeline
Help Desk Analyst
Edelbrock Group
08.2024 - Current
DC Infrastructure Support
AutoZone Corporate
08.2023 - 08.2024
Admin Principal Court Clerk II
Shelby County Government
06.2020 - 08.2023
Geek Squad Agent
Best Buy
10.2015 - 05.2020
Associate of Science - Biology
Southwest TN Community College
No Degree -
Tech901