Millicent Holbert
Engineering/other.
Disrict Of Columbia,DC
Summary
Goal-oriented manager with distinguished experience in the industry and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
Certification
Work History
Disabled Now.
Ticket To Work
04.2023 - Current
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Immediately brought critical issues to customer service manager for resolution.
- Coordinated office events, seminars and meetings for staff and clients.
- Built and managed processes for tracking and monitoring department performance.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Created reports, presentations and other materials for executive staff.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Negotiated and executed contracts on behalf of department.
Education
Bachelor of Science - Civil Engineering
Morgan State Univeristy
Baltimore05.1997
High School Diploma -
Elizabeth Seton High School
Bladensburg, MD05.1991
Skills
- Plan Projects
- Staff Development
- Recruiting and Interviewing
- Scheduling and Coordinating
- Rewards Program Oversight
- Staff Training
- Business Development Understanding
- Staff Supervision
- Contract Management
- Performance Tracking and Evaluations
- Schedule Oversight
- Employee Coaching and Mentoring
- Managing Multiple Priorities
- Business Administration
- Training and Development
- Closing and Contract Negotiations
- Project Management
- Customer Service and Satisfaction
- Operational Efficiency and Safety
- Employee Performance Evaluations
- Strategic Planning
- Negotiation and Conflict Resolution
- Overseeing Employees
- Staff Management
- Negotiation
- Business Analysis
- Training
- Consulting
Accomplishments
- Achieved results by completing the task given with accuracy and efficiency.
- Supervised team of 104+ internal, external, and consulting staff members.
- Documented and resolved issues which led to end result production.
- Team-player.
- Self-Starter.
Certification
- Customer Service and communication training
- A Leadership Coach.
- Engineering Certs. such as Inspector, Erosion control, Microsoft suite, etc.
Additional Information
Love learning new things and getting involved with new innovative projects, concepts, issues, and plans. I have a wealth of knowledge, skills, and expertise in Engineering, transportation, environmental, and preliminary design, and designing with consults, sub-contractors, and others.
Timeline
Disabled Now.
Ticket To Work
04.2023 - Current
Bachelor of Science - Civil Engineering
Morgan State Univeristy
High School Diploma -
Elizabeth Seton High School
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