Millicent Rene Lambert
Winston-Salem,NC
Summary
Account manager with over 10 years of experience in client management and customer relations in Healthcare. Demonstrated ability to enhance efficiency and productivity while specializing in strategic planning and sales. Consistently meets and exceeds KPI targets, driving growth and increasing client satisfaction and loyalty.
Overview
18
18
years of professional experience
Work History
Account Manager
American Red Cross
Winston-Salem, NC
09.2018 - Current
- President’s Club Winner with a proven track record of achieving and exceeding KPI targets and district collection goals.
- Planned and implemented strategies to recruit, retain, and manage sponsor organizations, achieving KPI targets and revenue goals for blood collection.
- Cultivated and managed client relationships across assigned territory, educating clients on biomedical services, programs, and community engagement opportunities.
- Collaborated with key stakeholders to execute sales goals through business planning and implementation initiatives.
- Apply market knowledge through evaluation of community, government, civic and business structures in assigned territory to enhance market expansion.
Business Development
Rex Hospital
Raleigh, NC
01.2017 - 06.2018
- Managed relationships with key sponsors and business leaders, driving recruitment for blood drive events.
- Implemented targeted promotional campaigns, raising awareness and driving participation in blood drives and donation events.
- Engaged community partners through hospital services, educating on Rex Blood Services to maximize blood unit collection targets.
- Collaborated with internal and external stakeholders to plan and implement Biomedical Services for Blood Center, enhancing blood unit collection efforts.
Inside Sales/Client Success Associate
MERZ
Raleigh, NC
02.2014 - 12.2016
- Implemented targeted sales strategies, driving monthly growth and meeting established targets for MERZ Aesthetics and order processing.
- Collaborated with field sales teams to streamline order processing, resulting in faster delivery and enhanced customer satisfaction.
- Worked with specialty pharmacies, physicians and primary care offices to meet inventory needs across Dermatology and Aesthetic markets through upselling, order processing and referral programs.
- Managed client inquiries, delivering high-quality customer service while ensuring regulatory compliance of all MERZ products.
- Analyzed customer feedback to identify areas for improvement, leading to noticeable enhancements in service quality.
- Tracked adverse event reporting through FDA regulated protocols and procedures.
Inside Sales Account Manager
BIOGEN
Raleigh, NC
02.2008 - 12.2013
- Collaborated with physicians and hospital services to deliver product knowledge and services for Multiple Sclerosis Therapeutics supporting sales and strengthening partnership retention.
- Worked directly with field partners and Territory Sales Reps to increase sales and provide services to physicians, hospitals, pharmacies and newly diagnosed patients.
- Analyzed sales data to adjust strategies for client/physician/hospital retention expanding the reach of patient services and product utilization within the MS market.
- Executed Therapy Support Programming for newly diagnosed patients and facilitated therapeutic services throughout the drug therapy lifecycle.
- Participated in the Patient Services Communications Team to promote therapy programs to visitors on site and educate on products and services across the organization.
Education
M.A. -
01.2018
Bachelors -
01.2004
Skills
- Account management
- Client relations and networking
- Customer relationship management
- Business development
- Strategic planning
- Strategy development
- Goal achievement
- Public speaking
Timeline
Account Manager - American Red Cross
09.2018 - Current
Business Development - Rex Hospital
01.2017 - 06.2018
Inside Sales/Client Success Associate - MERZ
02.2014 - 12.2016
Inside Sales Account Manager - BIOGEN
02.2008 - 12.2013
Liberty University - M.A.,
University of North Carolina at Wilmington - Bachelors,
Awards
- Presidents Club, 07/01/25, American Red Cross
- Presidents Club, 07/01/24, American Red Cross
- Client Management Excellence Award, 06/01/09, BIOGEN