Millicent Esi Foowa Quashie
Cleveland Heights,OH
Summary
A diligent and self-motivated individual who is empathetic and understanding and a skilled multitasker with a superior work ethic and good teamwork, problem-solving, and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with a hardworking and resourceful approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Internship Student
Project LIFT Services
09.2023 - Current
- Co-facilitation of groups in high schools
- Preparation of materials for school group work
- Writing of prevention notes for groups
- Participating in workshops and presentations related to projects to gain knowledge
- Analyzing problems and working with team to develop solutions
Postpaid Customer Experience/ Business Development
Ayudahub Limited
09.2021 - 08.2023
- Onboarded service providers and users to Ayuda Platform (Ayuda App)
- Handled customer complaints and analyzed feedback
- Embarked on prospecting for service providers and users
- Trained service providers on work ethics
- Managed Ayudahub's social media accounts
- Issued quotations and invoices to clients
- Followed up on pending payments
- Acted as liaison between Ayuda and its corporate clients
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences
- Documented customer interactions in internal database to maintain customer service history details
- Followed up with customers about resolved issues to maintain high standards of customer service
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities
Youth Secretary
World Bible Missionary Church
12.2019 - 08.2023
- Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities
- Handled church correspondence, member database, and building schedule
- Managed filing system, entered data, and completed other clerical tasks
- Published, printed, and mailed informative, prayerful newsletters to church members and leadership team
Volunteer
Heavenly Gift of Joy Foundation
12.2020 - 07.2023
- Helped with organizing and planning events, ensuring they were engaging, enjoyable, and ran smoothly.
- Conveyed information to others using strong interpersonal communication skills
- Assisted with special events and programs
- Maintained clean, neat, and operational facilities to serve program needs
- Coordinated individual referrals to obtain community services and advocate for client needs
- Maintained an internal database of service workers, participants, activities, and other relevant details
- Embarked on outreaches to contact potential donors
National Service Personnel
Driver & Vehicle Licensing Authority
10.2020 - 08.2021
- Collated data of licensed drivers
- Updated existing hardcopy of information into softcopy
- Assisted clients in registering vehicles
- Assisted clients in taking written driving test
Business Development Officer
Palmith Security Services Ltd
08.2020 - 07.2021
- Coordinated, monitored and evaluated service delivery
- Responsible for locating new opportunities by visiting existing and new clients
- Ensured invoices were accurate, delivered and paid in timely manner
- Generated reports on key client issues and activities
- Constant communication with clients to ensure satisfaction
- Embarked on site visits to facilities being managed
- Negotiated prices, terms of sales and service agreements.
- Worked with sales team to collaboratively reach targets
Field Officer
Ghana 2021 Population & Housing Census
06.2020 - 07.2020
- Explained objectives of surveys and procedures to people who were being interviewed
- Interpreted interview questions to assist people in understanding them and providing eloquent answers
- Assisted people in filling out survey forms and explained items on survey forms
- Double-checked information on survey forms or information pads to ensure accuracy of information
- Collated and reported all issues faced while attempting to obtain valid data
- Compiled, recorded, and coded information derived from specified forms into predefined database
- Ensured supervisor was kept informed of completed assignments and progress
- Analyzed authenticity of information provided by ensuring direct contact with each family member within families
Teaching Assistant
Dzorwulu Special School
10.2019 - 03.2020
- Partnered with teachers to plan and implement lessons following school's curriculum, goals, and objectives
- Tutored struggling students individually and in small groups to reinforce learning concepts
- Supported classroom activities, tutoring, and reviewing work
- Assisted teachers with classroom management and document coordination to maintain positive learning environment
- Supported classroom maintenance and upkeep, organizing books and materials
- Copied, organized, and distributed classroom assignments or other paperwork
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers
Intern
Domestic Violence & Victims Support Union
06.2019 - 07.2019
- Interacted with customers via phone, email, or person to provide information
- Analyzed problems and worked with teams to develop solutions
- Acted as an independent witness on reported cases
- Embarked on home visits to follow up on clients
- Assisted investigators with court-related duties
- Wrote statements of clients making reports on cases
Sales Person
Burga Gries Semolina Company
06.2016 - 07.2016
- Identified new targets, developed new business opportunities, and presented product lines to customers
- Developed and implemented marketing plans to increase brand awareness and drive sales
- Assisted sales manager in sales forecast and market information
- Collected daily stock information
Education
Master of Arts - Social Work
Case Western Reserve University
Cleveland, OH05.2025
Bachelor of Arts - Social Work
University of Ghana- Legon
Ghana- Accra07.2020
Skills
- Language: Fluent in Advanced English
- Computer: Microsoft Office
- Caring, empathetic and customer-oriented
- Interpersonal and Social Skills
- Outstanding Communication Skills
- Customer service experience
- Teamwork and Collaboration
- Adaptability
- Report Preparation
- Clerical Support
Certification
CPD Online College Care Certificate; December 2022
Relevant Coursework:
Duty of care, Equality and diversity, Working in a person-centered way, Communication, Privacy, and dignity, Fluids and nutrition, Awareness of mental health, dementia, and learning disabilities, safeguarding vulnerable adults and children, Basic life support, Health and safety, Handling information, Infection prevention and control.
Timeline
CPD Online College Care Certificate; December 2022
Relevant Coursework:
Duty of care, Equality and diversity, Working in a person-centered way, Communication, Privacy, and dignity, Fluids and nutrition, Awareness of mental health, dementia, and learning disabilities, safeguarding vulnerable adults and children, Basic life support, Health and safety, Handling information, Infection prevention and control.
12-2023
Internship Student
Project LIFT Services
09.2023 - Current
Postpaid Customer Experience/ Business Development
Ayudahub Limited
09.2021 - 08.2023
Volunteer
Heavenly Gift of Joy Foundation
12.2020 - 07.2023
National Service Personnel
Driver & Vehicle Licensing Authority
10.2020 - 08.2021
Business Development Officer
Palmith Security Services Ltd
08.2020 - 07.2021
Field Officer
Ghana 2021 Population & Housing Census
06.2020 - 07.2020
Youth Secretary
World Bible Missionary Church
12.2019 - 08.2023
Teaching Assistant
Dzorwulu Special School
10.2019 - 03.2020
Intern
Domestic Violence & Victims Support Union
06.2019 - 07.2019
Sales Person
Burga Gries Semolina Company
06.2016 - 07.2016
Master of Arts - Social Work
Case Western Reserve University
Bachelor of Arts - Social Work
University of Ghana- Legon
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