Millie Page
Fort Worth
Summary
Dynamic Account Escalations Representative at Ventra Health with a proven track record in enhancing patient satisfaction and resolving billing discrepancies. Skilled in HIPAA compliance and customer relations, I effectively identified trends in unpaid accounts, driving targeted solutions for improved revenue recovery while fostering a collaborative team environment.
Overview
23
23
years of professional experience
Work History
Account Escalations Representative
Ventra Health
11.2005 - 03.2025
- Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Electronically submitted bills according to compliance guidelines.
- Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
- Identified trends in unpaid accounts, developing targeted solutions for improved revenue recovery.
- Posted payments and processed refunds.
Account Representative
Lone Star Healthcare
12.2001 - 11.2005
- Analyzed accounts for delinquencies and other ongoing issues.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
Education
High School Diploma -
Paul Laurence Dunbar
Fort Worth, TX05-1985
Skills
- Customer relations
- Data entry proficiency
- Payment processing
- HIPAA compliance
- Insurance verification
- Insurance billing
- Medical billing
- Medical Billing Understanding
- Follow-up skills
- Team collaboration
- Medical terminology knowledge
Work Type
Full TimeWork Location
RemoteHybridTimeline
Account Escalations Representative
Ventra Health
11.2005 - 03.2025
Account Representative
Lone Star Healthcare
12.2001 - 11.2005
High School Diploma -
Paul Laurence Dunbar
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