Millie Schlabach
Sarasota
Summary
Customer service representative with a proven track record in process improvement. Demonstrates exceptional teamwork and organizational skills to ensure superior service delivery. Focused on implementing changes that enhance customer experiences and satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Troyer's of South Florida
Sarasota
11.2024 - Current
- Processed orders and managed customer accounts with precision.
- Maintained current knowledge of product offerings and available services.
- Tracked orders from initiation to completion, ensuring timely delivery.
- Identified improvements in customer service processes and proposed actionable changes.
- Maintained composure in stressful situations and resolved conflicts effectively.
Owner
Cleaning By Millie
Sarasota
06.2023 - 11.2024
- Oversaw daily operations for residential and commercial cleaning business.
- Scheduled appointments and coordinated service delivery with clients.
- Established a client base of 20 regular customers through referrals.
- Provided exceptional cleaning services while ensuring efficiency.
Production Worker
Yoder's Southern Creamery
Sarasota
12.2022 - 06.2023
- Maintained cleanliness and organization of production area to ensure safety compliance.
- Assisted in packaging and labeling finished products for efficient distribution.
- Followed safety protocols while operating machinery to minimize workplace hazards.
- Cleaned work area at end of shift to uphold safe working conditions.
- Communicated tasks assigned during shift to facilitate team coordination.
- Set up and operated production machinery according to company standards.
- Moved items between machines and conveyors to support production flow.
- Hand-assembled components using bolts and screws to meet assembly requirements.
Crew Member
Park Street Pizza
Sugarcreek
03.2021 - 11.2022
- Trained across various stations to enhance operational flexibility and efficiency.
- Processed orders and handled phone calls to ensure streamlined service delivery.
- Managed cash register while assisting with carryout operations and customer transactions.
- Maintained dining area cleanliness by clearing tables and seating customers promptly.
- Operated dishwasher as part of routine kitchen maintenance tasks.
- Participated in deep cleaning crew for thorough sanitation and hygiene efforts.
- Prepared food from scratch using recipes to maintain high-quality standards.
- Delivered pizzas during rush hours, ensuring timely arrival and customer satisfaction.
Store Manager
Verizon Victra
Sugarcreek
07.2020 - 03.2021
- Oversaw daily store operations, ensuring compliance with company policies and store operations,
- Managed inventory levels, tracking stock and conducting physical counts to minimize loss.
- Created weekly work schedules for store personnel to optimize staffing efficiency.
- Balanced sales, reconciled cash, and processed bank deposits to streamline financial tasks.
- Updated store signage and displays to maintain an appealing shopping environment.
- Provided leadership and mentoring to new employees, equipping them with knowledge of products
- Brought the store from a 1 star to a 4 star rating
Production Worker
Village Baking
Sugarcreek
08.2019 - 07.2020
- Operated ovens to prepare baked goods, including bread, cookies, and cinnamon rolls.
- Packaged items for distribution and ensured proper labeling of products.
- Assembled customer orders accurately for timely delivery.
- Delivered orders directly to customers, enhancing service efficiency.
- Processed phone orders promptly to meet customer demands.
- Rotated stock regularly to maintain freshness and quality of products.
- Executed daily baking tasks to fulfill inventory needs.
Server
East Main Kitchen
Baltic
04.2018 - 06.2020
- Delivered exceptional customer service in fast-paced dining environment to enhance guest experience.
- Executed opening and closing duties, including dining area setup and supply restocking.
- Maintained knowledge of daily specials, new menu items, and ongoing promotions to inform guests.
Education
High School Diploma -
Maranatha Christian School
Sugarcreek, OH05-1997
Skills
- Effective communication
- Problem solving
- Punctuality and reliability
- Team collaboration
- Multitasking and organization
- Courteous demeanor
- Adaptability
- Time management
- Task prioritization
- Composed demeanor
Languages
English
Native/ Bilingual
Dutch
Native/ Bilingual
Accomplishments
Verizon EGET Award- Every Guest Every Time- received 4 times
References
References available upon request.
Timeline
Customer Service Representative
Troyer's of South Florida
11.2024 - Current
Owner
Cleaning By Millie
06.2023 - 11.2024
Production Worker
Yoder's Southern Creamery
12.2022 - 06.2023
Crew Member
Park Street Pizza
03.2021 - 11.2022
Store Manager
Verizon Victra
07.2020 - 03.2021
Production Worker
Village Baking
08.2019 - 07.2020
Server
East Main Kitchen
04.2018 - 06.2020
High School Diploma -
Maranatha Christian School