Millisent Fury Hopkins

• Owned enterprise‑scale systems analysis across Risk, Asset Protection, and Operations platforms
• Translated ambiguous business problems into scalable, production‑ready solutions used across the organization
• Defined the functional and process architecture for investigations, incidents, compliance, and exception workflows
• Established standards that governed data integrity, access control, audit readiness, and operational consistency
• Directed cross‑system data integration strategy across transactional, video, and case‑management platforms, aligning schemas and data flows to enable analytics, fraud detection, and executive‑level reporting.
• Established operating models for smart video and AI‑enabled analytics
• Delivered real‑time intelligence capabilities to enhance incident awareness and streamline response coordination through centralized workflows and automation.
• Provided cross‑functional leadership across parallel initiatives, resolving systemic risks, aligning senior stakeholders, and sustaining momentum across complex, multi‑vendor programs.

• Digital liaison to the Emerging Technology and Innovation team to define and inform success criteria for Proof-of-Concept (POC) and pilot phases of projects utilizing emerging technology to unlock new opportunities to delight customers.
• Created a process for documenting use cases to inform testing of emerging technology during POC
• Designed, executed and reported on testing of POC in lab environment
• Reviewed performance and measured against success criteria in POC and pilot phases
• Documented learnings from POC in a scorecard to inform Steering Committee decision whether to promote to 1-store pilot
• Collaborated with cross-functional teams including developers, testers, and designers.
• Mentored junior analysts in best practices for business analysis methodologies.
• Digital liaison to a multi-year contract executed by a consulting company hired to develop 2 multi-module applications which are used to create/execute Promotional Forecasts and to increase accuracy and ROI of promotions
• Assumed Project Manager role to coordinate development work provided by consulting company
• Analyzed user needs, identified gaps in existing systems, and provided recommendations to improve processes.
• Facilitated user training sessions on new systems or feature updates.

• Digital liaison on latest contract to enhance Promotional Decision Support (PDS) to further refine forecasts of Brand New, New products, highlight when they may be less than reliable and develop an Admin Debug module for troubleshooting user concerns with What-if promotions.
• Digital liaison on contract that developed PDS Phase 2 (Promotion Entry & Approval module) and Phase 3 (What-If Analysis module) assessing and highlighting gap concerns and risks during requirements and testing
  Support User Acceptance Testing (UAT) of PDS Ph2
• Prepared and executed PDS Phase 1B (Executive Summary module) go-live UAT and successful production implementation
  Continued facilitation of grooming sessions for Promotional Forecasting Platform (PFP) and the Promotion Forecast Manager UI (PFMUI) enhancements to increase accuracy and ROI of promotions and integration/display of PDS metrics in PFMUI.
• Reviewed documentation and coordinated knowledge transfer sessions for PDS Phase 1A (Promotion History module) and PDS Phase 1B
  Helped define and coordinate UAT for PDS Phase 1A
• Trained PDS Product Owner about UAT in order to understand how to validate functionality of Phase 1A deliverable of the PDS application
  Stepped into the role of Project Manager to facilitate the development work provided by a consulting company
• Gathered requirements and organized testing of the enhancements provided
  Interviewed and onboarded new hires to the team by detailing background on projects, explaining vacation time and Valued Partner Perks program, and continuing to push for better process alignment

• Contributed to testing and validation before go-live as an integral part of the team's successful migration of Promotional Forecasting Platform (PFP) in Hadoop to Analytical Cloud Environment (ACE) in Azure data lake
• Implemented the highly complex PFP and PFMUI in production with a group of pilot users

Information Solutions, Forecast and Automated Replenishment Team

• Facilitated grooming sessions to define requirements for enhancements to PFP and PFMUI providing the business with enhanced documentation
• Helped define and coordinate UAT for changes to PFP and PFMUI affording the business with increased security, functionality and performance
• Facilitated finalization of the requirements documentation for JDA One
• Responsible for the management of Requirements, Change Management and Quality Control for the Information Solution's Forecast and Automated Replenishment team supporting Forecast and Replenishment applications.
• Leading the business and development sides in accurately capturing user stories for agile development and quality assurance testing of applications in support of promotional forecasting activities around inventory management, store level and pharmacy planning.

Information Solutions, Inventory and Labor Management Team

• Responsible for the management of Requirements, Change Management and Quality Control for the Information Solution's Inventory and Labor Management team supporting Inventory Management applications for warehouse & store level billing and ordering, stock controller partner management and delivery truck notifications.

Information Solutions, Store Systems Team

• Responsible for the management of Requirements, Change Management, Quality Control and Work Plans for the Information Solution's Store Systems team supporting Shelf Edge.
• The applications used by the Shelf Edge team included in-house developed solutions for creating, editing and printing coupons and other promotional signs and shelf tags.

• Newly created position to retain expertise in support of sales office located in Georgia
• Acted as the liaison between the sales and technical teams
• Coordinated design and testing of demonstration applications
• Demonstrated application at conferences and provided technical expertise

• Structured facilitation of business requirements gathering through Joint Application Design (JAD) and individual sessions with multiple stakeholders
• Extracted and documented business requirements
• Acted as the liaison between the business and technical teams.
• Monitored and reported on ongoing quality and adherence to specifications
• Identified and communicated project risks in support of the Project Manager
• Coordinated business analyst and quality assurance analyst activities
• Facilitated UAT sessions
• Created documentation for and facilitated training sessions
• Managed successful implementation of a major system release including Business Registration and Annual Filing within 4 months of project start as an integral part of this on-time and under-budget project.

• Scheduled/Facilitated requirements gathering sessions
• Gathered requirements from business users to develop documentation for development projects
• Facilitated and provided application support for production campaigns after rapidly learning Putnam’s Campaign System and assisting in putting campaigns through Putnam’s quality control process.
• Served on team conducting Proofs of Concept (POC) in determining which campaign tool to purchase. Gathered information from business partners, including the necessary data sources and fields that needed to be mapped for the POCs
• Assisted in the integration between the Campaign Management System and Customer Relationship Management System (CRM) via a Composite metadata layer.
• Learned and executed basic SQL queries (SQL Developer) against disparate data sources to validate data mappings used in creating and executing test plans.
• Contributed solid design solutions to ongoing projects and enhancements for the Campaign Management System
• Monitored data integrity between systems by gathering requirements and executing tests for control reports in the Reporting program and overseeing report investigations when issues were flagged
• Subject matter expert while assisting on newer team members’ projects
• Solid understanding and support of the technical and integration side of the application, with ability to create and run campaigns within the Campaign Management System and evaluate other campaign process flowcharts and templates.
• Completed 6 week Technology Associate training program
• Completed a Finance Industry training course

• Facilitated and provided application support for Putnam’s Institutional Reporting group after rapidly learning Putnam’s old and new Report Management Systems.
• Documented requirements for changes to reports and assisted in making and testing those changes.
• Assisted in the migration of reports into the new system.
• Provided application support of Putnam’s RFP application
• Monitored and provided application support for the bulk email system, StrongMail