Milly Resendez
Rio Grande City,TX
Summary
Motivated college student pursuing an education degree, eager to gain hands-on experience through substitute teaching opportunities. Committed to executing tasks efficiently and contributing to organizational goals. Embraces challenges and new responsibilities with dedication and enthusiasm. Passionate about fostering a positive learning environment while continuously expanding knowledge and skills in the field of education.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Clerk
South Texas College Starr County Campus
Rio Grande City, TX
11.2020 - Current
- Interact with and help all students' needs at the CLE, including appointment scheduling and checking out learning resources.
- Assist supervisor with the use of attendance tracking and appointment scheduling software, JagTrax, and Upswing.
- Manage front desk operations, maintaining a welcoming environment for students and visitors.
- Trained new staff on equipment usage and troubleshooting procedures, enhancing team performance.
- Processed student inquiries efficiently through phone, email, and in-person communication.
Customer Service Assistant
HEB Grocery Store
Rio Grande City, TX
02.2024 - 09.2024
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted in training new staff on customer service protocols and store procedures.
- Developed strong relationships with customers, fostering loyalty and repeat business.
Education
Associate of Arts - Education
South Texas College
Rio Grande City, TX 12.2025 - 08.2026
Associates Degree - Precision Manufacturing
South Texas College
Rio Grande City, TX05.2021
Skills
- Languages: Fluent in English and Spanish (read and speak)
- Computer Literate: Microsoft Office (Word, Excel, and PowerPoint)
- Active Listener
- Adaptable
- Relationship building and management
- Student engagement
- Fast Learner
EXTRA CURRICULAR ACTIVITIES
STARR STC Psychology Club Fall 2019- Spring 2020 Took action for the social media updates of club activity, posting social events and meeting reminders for students.
Current volunteer at Vision Church with 'My Place'- A space for kids. I work on social media/photography, or collaborate with the production team.
Timeline
Associate of Arts - Education
South Texas College
12.2025 - 08.2026
Customer Service Assistant
HEB Grocery Store
02.2024 - 09.2024
Customer Service Clerk
South Texas College Starr County Campus
11.2020 - Current
Associates Degree - Precision Manufacturing
South Texas College