Summary
Overview
Work History
Education
Skills
Languages
Quote
Additional Information
Timeline
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Milneuve Jean

Milneuve Jean

MIAMI,FL

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Personable and responsible with over 10 years of inbound and outbound, Remote and On-Site call center experience. Solid team player with an upbeat, positive attitude. Looking to obtain a responsible position in a professional environment where my extensive professional experience and skills will benefit the company's profitability and image and where there is room for rapid advancement. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Overview

12
12
years of professional experience

Work History

Customer Experience Associate

Comcast, Xfinity
04.2021 - Current
  • Provided personalized assistance to customers, tailoring solutions to best meet their individual requirements.
  • Looked for additional ways to expand products to customers by upselling new products and services.
  • Employed active listening skills to accurately understand customer concerns and address them effectively.
  • Collaborated with team members to develop effective strategies for enhancing the overall customer experience.

Remote Call Center Agent

DEO/Kforce
03.2020 - 03.2021
  • Provide exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
  • Handle customer complaints with patience and empathy, ensuring customer satisfaction.
  • Process forms, applications, and requests accurately and efficiently.
  • Maintain and update customer records in our database.
  • Work collaboratively with other team members to meet and exceed customer expectations.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.

Telephone Sales Representative

Sears Holdings
07.2018 - 04.2020
  • Followed script to share product features, pricing and benefits.
  • Answered incoming calls from prospective customers to assist and promote offerings.
  • Responded to questions with knowledgeable responses.
  • Led customers through smooth sales processes.
  • Participated in ongoing professional development opportunities related to industry advancements or relevant skill-building workshops.
  • Cultivated inbound sales inquiries to successfully convert leads to sales appointments.
  • Contributed to the company''s growth by achieving top sales rankings within the team consistently.

Sales Representative

CaribSales LLC
06.2017 - 07.2018
  • Updated database with customer and sales information.
  • Kept showroom professional and neat at all times.
  • Efficiently addressed issues with customer accounts to ensure quick resolution.
  • Determined prospects' needs and crafted appropriate responses along with information on suitable products and services.
  • Delivered products to customers in timely manner.
  • Maintained productive relationships with existing customers through exceptional follow-up after sales.
  • Senior Energy Consultant

    US GAS AND ELECTRIC
    02.2013 - 05.2017
    • Customer Service Consistently received positive feedback from customer as well as co-workers and created repeat business by developing long-term relationships with customers.
    • Handled Customer complaints and maintained a positive experience with all customers.

    Education

    Associate of Science - Criminal Justice

    Miami Dade College
    Miami, FL
    05.1994

    Skills

    Social Media Monitoring

    CRM Software

    Request management

    Client Advocacy

    Customer Service

    Sales and Upselling

    Teamwork and Collaboration

    Problem Resolution

    Calm and Professional Under Pressure

    Regulatory Compliance

    Product and service knowledge

    De-Escalation Techniques

    Languages

    Creole
    Full Professional

    Quote

    Every problem is a gift—without problems we would not grow.
    Tony Robbins

    Additional Information

    I am a reliable Customer Service Representative with a passion for helping others and an extensive track record in demanding sales and account management environments. Personable and responsible with over 10 years of inbound and outbound, Remote and On-Site call center experience. Solid team player with an upbeat, positive attitude. I'm honest and punctual, I work well in a team and on my own. I set goals and leave no stone unturned to achieve them, I have excellent listening and communication skills. I have a creative mind and am always up for new challenges. I am well organized and always plan ahead to make sure I manage my time well. I am a firm believer in the notion that extracting and maximizing potential in myself as well as others, is the key to success. This concept has led me to excel in many different roles. My excellent communication skills have enabled me to motivate many people and I take great pride in being a source of inspiration. I have always treated others in a manner in which I would like to be treated and thus have earned the respect of my peers. Although I am confident in my abilities to accomplish tasks on my own, I find that teamwork is equally efficient. The ability to delegate, organize, evaluate and encourage feedback is essential for progress. I am convinced that due to my determination and resilience, there isn't anything I cannot achieve.

    Timeline

    Customer Experience Associate

    Comcast, Xfinity
    04.2021 - Current

    Remote Call Center Agent

    DEO/Kforce
    03.2020 - 03.2021

    Telephone Sales Representative

    Sears Holdings
    07.2018 - 04.2020

    Sales Representative

    CaribSales LLC
    06.2017 - 07.2018

    Senior Energy Consultant

    US GAS AND ELECTRIC
    02.2013 - 05.2017

    Associate of Science - Criminal Justice

    Miami Dade College
    Milneuve Jean