Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Personable and responsible with over 10 years of inbound and outbound, Remote and On-Site call center experience. Solid team player with an upbeat, positive attitude. Looking to obtain a responsible position in a professional environment where my extensive professional experience and skills will benefit the company's profitability and image and where there is room for rapid advancement. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Social Media Monitoring
CRM Software
Request management
Client Advocacy
Customer Service
Sales and Upselling
Teamwork and Collaboration
Problem Resolution
Calm and Professional Under Pressure
Regulatory Compliance
Product and service knowledge
De-Escalation Techniques
I am a reliable Customer Service Representative with a passion for helping others and an extensive track record in demanding sales and account management environments. Personable and responsible with over 10 years of inbound and outbound, Remote and On-Site call center experience. Solid team player with an upbeat, positive attitude. I'm honest and punctual, I work well in a team and on my own. I set goals and leave no stone unturned to achieve them, I have excellent listening and communication skills. I have a creative mind and am always up for new challenges. I am well organized and always plan ahead to make sure I manage my time well. I am a firm believer in the notion that extracting and maximizing potential in myself as well as others, is the key to success. This concept has led me to excel in many different roles. My excellent communication skills have enabled me to motivate many people and I take great pride in being a source of inspiration. I have always treated others in a manner in which I would like to be treated and thus have earned the respect of my peers. Although I am confident in my abilities to accomplish tasks on my own, I find that teamwork is equally efficient. The ability to delegate, organize, evaluate and encourage feedback is essential for progress. I am convinced that due to my determination and resilience, there isn't anything I cannot achieve.