Summary
Overview
Work History
Education
Skills
Timeline
Generic

Milo Kabigting

Kent

Summary

Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.

Overview

10
10
years of professional experience

Work History

Service Advisor 3

Tesla
09.2023 - Current
  • Assisted customers in understanding service offerings and pricing structures.
  • Collaborated with technicians to communicate service recommendations effectively.
  • Documented customer interactions and service requests in management systems.
  • Participated in training sessions to enhance product knowledge and service skills.
  • Gathered feedback from customers to improve service quality and satisfaction levels.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.

Reconditioning Associate

CarMax
08.2020 - 08.2023
  • Operated reconditioning machinery to restore products to optimal condition.
  • Conducted quality inspections to ensure compliance with safety and production standards.
  • Collaborated with team members to streamline reconditioning processes for improved efficiency.
  • Assisted in training new associates on proper equipment handling and safety protocols.
  • Scan and account for 450+ vehicles every shift
  • Deliver iconic customer service to any customer encountered with

Assistant Varsity Boys Basketball Coach

Kentridge High School
11.2022 - 03.2023
  • Developed and implemented practice plans to enhance team performance and skill development.
  • Analyzed game footage to identify strengths, weaknesses, and areas for improvement.
  • Mentored student-athletes in sportsmanship, teamwork, and personal development initiatives.
  • Assisted head coach in strategic game planning and execution during competitions.
  • Evaluated player progress through assessments, feedback sessions, and skill drills refinement.
  • Promoted a positive team culture through the reinforcement of sportsmanship, discipline, and teamwork values.

Sales Associate

Finish Line, Inc
07.2019 - 07.2020
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained knowledge of current promotions, policies, and procedures to provide accurate information.
  • Processed transactions efficiently using point-of-sale (POS) systems to ensure customer satisfaction.
  • Collaborated with team members to achieve sales goals and improve store performance.
  • Trained new associates on operational procedures and customer service best practices.
  • Monitored inventory levels and restocked shelves to maintain optimal product availability.
  • Implemented visual merchandising strategies to enhance product presentation and attract customers.
  • Resolved customer complaints promptly, ensuring positive outcomes and repeat business.

Sales Associate

Shiekh Shoes
02.2016 - 06.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Associate of Arts - General Studies

Highline College
Seattle, WA
06-2020

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Attention to detail
  • Team player mentality
  • Handling customer complaints
  • Goal-oriented mindset

Timeline

Service Advisor 3

Tesla
09.2023 - Current

Assistant Varsity Boys Basketball Coach

Kentridge High School
11.2022 - 03.2023

Reconditioning Associate

CarMax
08.2020 - 08.2023

Sales Associate

Finish Line, Inc
07.2019 - 07.2020

Sales Associate

Shiekh Shoes
02.2016 - 06.2017

Associate of Arts - General Studies

Highline College

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