Milo Nightingale
PetSmart
Goose Creek,SC
5
years of professional experience
Results-driven professional with a strong track record in team leadership and sales optimization. Successfully implemented merchandise strategies that increased customer engagement and streamlined inventory management. Dedicated to improving associate experiences and maintaining high store standards to elevate overall performance.
Work History
Experience Lead
4 Months- Improved associate experience through development initiatives and support.
- Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
- Recognized associate achievements to boost engagement and morale.
- Validated the completion of daily tasks to maintain workflow efficiency.
- Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups.
- Oversaw inventory levels and conducted audits to guide stock replenishment and markdown strategies.
- Maintains store standards and leads a culture of empowerment by ensuring compliance with our Policies and Procedures (P&Ps) and Code of Ethics.
- Operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
- Share responsibility with store opening and closing procedures to ensure we uphold our brand promise.
- Conducted monthly live cycle counts to track inventory accuracy.
- Provided care for pets by ensuring cleanliness, feeding, and hydration for new arrivals and sick animals.
- Ensures pet parents have a positive experience with online orders including pick-up in store or ship from store.
- Identified and reported sick or injured pets, ensuring prompt veterinary care.
- Follows company Policies and Procedures to prepare for and receive new store owned pet arrivals. Ensures pets are healthy to move to sales floor after quarantine period.
Overnight Stock Associate
3 Months- Unloaded trucks to ensure timely inventory availability
- Arranged products in backroom to improve inventory organization
- Stocked products on shelves in a timely manner to ensure availability for customers.
- Maintained neat aisles and clean areas to promote safety and enhance customer experience.
- Built positive relationships with vendors and drivers for smoother operations
Process Lead
7 Months- Led team in collaboration with Process Leader to ensure smooth operations
- Trained and led associates in pet care practices and stocking procedures to improve team performance
- Train and lead associates in pet care and stocking
- Pick and pack online orders for both in-store pick-up and shipment in a timely manner
- Process and stock weekly shipments
- Execute monthly POG changes
- Handled cash transactions and completed nightly deposits at the end of each shift.
- Executed additional managerial responsibilities related to store opening and closing procedures.
- Educated pet parents and associates on proper pet care, promoting better animal welfare
Merchandising and Inventory Leader
1 Year 8 Months- Maintained accurate inventory counts, supporting efficient stock management and sales
- Verified product prices and promotional sales for accuracy
- Execute monthly POG changes
- Unloading weekly product shipments and stocking product
- Processed online orders for pickup and shipping in a timely manner
- Provided exceptional customer service to enhance customer satisfaction and loyalty
- Educating customers on animal care and giving recommendations based on preferences and other factors
- Ensuring the store environment is safe for customers as well as their pets.
- Administered medications to animals in a clinical setting to ensure their health and recovery
Merchandise Supervisor
2 Months- Lead a merchandise department within the store by demonstrating advanced product knowledge and leading merchandise responsibilities (for example, restocking, organization and display, price changes)
- Provide advanced knowledge of merchandise to customers, explaining features and differences between merchandise and providing purchasing advice to customers
- Executed store initiatives to promote additional products and services within merchandise category, enhancing customer engagement and satisfaction
- Responded promptly and courteously to customer inquiries and requests for support, ensuring a positive shopping experience
- Resolved customer issues and escalated complex cases to management.
- Managed associate performance, conducted annual reviews, and facilitated career progression within job catalog, fostering team development
- Executed Leader On Duty responsibilities in accordance with store protocols.
Key Holder
1 Year- Ensure all customers receive premium customer service
- Promoted products through effective product knowledge and merchandising to enhance customer experience
- Coached and trained team members to enhance service quality and streamline operations
- Performed opening and closing tasks to maintain operational efficiency
- Maintained adherence to company standards and legal requirements in store operations with company and state guidelines
- Reviewed online orders for compliance and accuracy
- Executed store transfers to ensure product availability aligned with customer demand
- Assessed inventory counts to confirm product availability and accuracy to ensure stock accuracy
Education
BACHELOR OF SCIENCE - WELLNESS AND HEALTH PROMOTION
Skills
Inventory management
Point-of-sale management
Order fulfillment
SAP and Microsoft Excel
Data accuracy verification
Cash management
Operational efficiency
Store operations management
Merchandising displays
Product presentation
Customer service
Issue resolution
Problem-solving
Team leadership
Teamwork and collaboration
Interpersonal communication
Customer assistance
Timeline
Experience Lead
PetSmart
05.2026 - CurrentRead More
Overnight Stock Associate
Walmart
01.2026 - 04.2026Read More
Process Lead
PetSmart
04.2025 - 11.2025Read More
Merchandising and Inventory Leader
PetSmart
08.2023 - 04.2025Read More
Merchandise Supervisor
BUYBUYBABY
04.2023 - 06.2023Read More
Key Holder
JO-ANN FABRIC AND CRAFT STORES
03.2022 - 03.2023Read More
OAKLAND UNIVERSITY
BACHELOR OF SCIENCE from WELLNESS AND HEALTH PROMOTION
Read More