Milorad Cerovina
Las Vegas
Summary
Dynamic leader with a proven track record in driving strategic initiatives that enhance guest experiences and operational efficiency. Expertise in developing training programs and streamlining processes, leading to improved service standards and increased revenue. Strong collaboration with cross-functional teams ensures alignment with corporate objectives and fosters a culture of excellence.
Overview
28
28
years of professional experience
Work History
Director of Hotel Strategy
MGM Resorts International - CORP
Las Vegas
05.2021 - 10.2025
- Led strategic initiatives to enhance guest experiences across multiple properties.
- Collaborated with senior leadership to set long-term objectives for the company.
- Analyzed market trends to inform strategic planning and decision-making processes.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Fostered relationships with key stakeholders to support business growth initiatives.
- Established relationships with vendors and suppliers to negotiate favorable terms for services and materials.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Managed budgeting and financial planning processes for the organization.
- Developed and implemented operational policies to streamline daily activities.
- Oversaw training programs to improve employee engagement and service standards.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Led cross-functional teams to drive project completion within budget and deadlines.
- Facilitated collaboration between teams by encouraging open communication channels.
- Identified opportunities for improvement in operational performance metrics.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Negotiated agreements with external partners such as contractors or consultants.
- Monitored market conditions and competitor activities to inform business decisions.
- Implemented systems for tracking progress on key initiatives or projects.
- Analyzed data to inform decision-making and strategic direction.
- Collaborated with cross-functional teams to ensure alignment on corporate objectives and project goals.
- Served as a public spokesperson at industry events or conferences.
- Led cross-functional teams to drive project completion within budget and deadlines.
Director of Housekeeping, EVS & Wardrobe
Bellagio Resort & Casino
Las Vegas
06.2020 - 05.2021
- Engaged housekeeping team to enhance guest and room satisfaction scores.
- Coached and motivated housekeeping personnel, ensuring adherence to company SOPs and improving service quality.
- Established and maintained regular cleaning schedules with detailed checklists emphasizing post-COVID sanitation.
- Maintained all housekeeping equipment to ensure optimal performance.
- Ensured compliance with corporate risk management standards, including SDS and HazCom regulations.
- Conducted monthly inventories for guest supplies and cleaning supplies.
- Monitored departmental opening and closing procedures for consistency.
- Improved employee morale through targeted training programs for housekeeping staff.
Director of Housekeeping/EVS/Uniform Control
Park MGM / NoMad Las Vegas
Las Vegas
08.2015 - 06.2020
- Managed daily activities across departments, enhancing housekeeping quality in public areas.
- Ensured cleanliness and sanitation of hotel guest rooms and assigned areas, contributing to guest satisfaction.
- Directed wardrobe and laundry operations, achieving consistent cleanliness standards.
- Developed strategic plans for departmental initiatives and improvements.
- Organized team members to achieve exceptional guest satisfaction levels.
- Oversaw recruitment, orientation, training, scheduling, and mentorship of leadership team.
- Compiled budgets and capital expenditures for housekeeping and wardrobe while preparing annual linen orders.
Executive Housekeeper
Mirage Hotel & Casino
Las Vegas
10.2012 - 08.2015
- Coached leadership team, optimizing departmental performance and addressing guest experience challenges.
- Managed guest service standards and initiatives, resulting in enhanced productivity and performance.
- Contributed to research and development of new products, services, and processes, anticipating and meeting customer needs.
Director of Housekeeping
Marriott Vacation Club International
05.2011 - 10.2012
- Managed housekeeping operations and budgets to achieve financial objectives.
- Reviewed staffing levels to enhance guest service and meet financial targets.
- Supervised inspections of guest rooms and public spaces to ensure quality standards.
- Ensured compliance with housekeeping policies, standards, and procedures.
- Educated staff on departmental operations' impact on property financial goals.
- Conducted inventory assessments to ensure adequate supply levels.
- Participated in departmental meetings to communicate clear goals and expectations.
- Fostered teamwork through collaborative relationships with employees.
Assistant Director of Housekeeping and EVS
Flamingo Las Vegas
Las Vegas
04.2008 - 03.2011
- Supervised daily housekeeping operations across multiple hotel floors, ensuring optimal cleanliness and guest satisfaction.
- Managed staff scheduling, optimizing coverage for peak times.
- Conducted training sessions for new housekeeping employees on established procedures, improving team readiness and service quality.
- Developed quality control checks to uphold high cleanliness standards.
- Coordinated inventory management of cleaning supplies and equipment to prevent shortages.
- Implemented safety protocols to maintain a clean and safe environment.
- Communicated with departments to address guest needs promptly, improving overall guest experience and service responsiveness.
Assistant Director of Housekeeping
Wynn Las Vegas
Las Vegas
09.2004 - 10.2007
- Supervised inspections of guest rooms and public areas to uphold quality standards.
- Reviewed staffing levels to optimize guest service operations while meeting financial objectives.
- Analyzed department operations to evaluate contributions toward overall property financial goals.
- Collaborated with inventory managers to ensure adequate supplies and establish effective par levels.
Housekeeping Suites Manager
Caesar's Palace
Las Vegas
12.1997 - 09.2004
- Monitored inventory and operations, optimizing marketing strategies to support profitability goals.
- Aligned operational functions with departmental and property strategic vision.
- Delivered guest service in adherence to established company guidelines and standards.
- Contributed to research and implementation of new products and services for competitive positioning.
- Ensured compliance with company policies, legal regulations, and collective bargaining agreements.
- Mentored housekeeping staff, enhancing advancement opportunities and skill development.
- Assumed responsibilities of assistant executive housekeeper during absences.
- Conducted daily briefings with housekeeping team to maintain clarity and efficiency.
Education
Bachelor of Science - Automotive Technology
University of Belgrade
Belgrade, Serbia08-2004
Skills
- Strategic planning
- Budgeting expertise
- Project management
- Operational compliance
- Team leadership
- Cross-functional teamwork
- Team collaboration
- Leadership communication
- Solution finding
- Time management
- Organizational skills
- Effective messaging
Timeline
Director of Hotel Strategy
MGM Resorts International - CORP
05.2021 - 10.2025
Director of Housekeeping, EVS & Wardrobe
Bellagio Resort & Casino
06.2020 - 05.2021
Director of Housekeeping/EVS/Uniform Control
Park MGM / NoMad Las Vegas
08.2015 - 06.2020
Executive Housekeeper
Mirage Hotel & Casino
10.2012 - 08.2015
Director of Housekeeping
Marriott Vacation Club International
05.2011 - 10.2012
Assistant Director of Housekeeping and EVS
Flamingo Las Vegas
04.2008 - 03.2011
Assistant Director of Housekeeping
Wynn Las Vegas
09.2004 - 10.2007
Housekeeping Suites Manager
Caesar's Palace
12.1997 - 09.2004
Bachelor of Science - Automotive Technology
University of Belgrade