Summary
Overview
Work History
Education
Skills
Timeline
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Milsa Gutierrez

Adel,IA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Results-driven student with excellent organizational and communication skills. Successful at accomplishing student projects. Strong analytical thinker and problem solver quick to learn new processes.

Overview

3
3
years of professional experience

Work History

Cashier

Chicken Salad Chick
Iowa City , IA
10.2024 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Organized menus and ensured they were properly stocked at each table.
  • Provided take-out services to customers who preferred to dine offsite.
  • Performed opening and closing duties such as counting money, organizing supplies.
  • Adhered to all health code regulations when handling food items or beverages.

Universal Worker

Spurgeon Manor
Dallas Center, IA
12.2023 - Current
  • Assisted with activities of daily living such as bathing, dressing, grooming and toileting.
  • Provided companionship to residents in a nursing home setting.
  • Maintained accurate records of resident care plans and progress notes.
  • Carried out individualized service plans for each resident based on their needs.
  • Observed changes in resident behavior or physical condition and reported these to supervisor immediately.
  • Prepared meals for residents according to dietary requirements; served food trays at meal times.
  • Performed housekeeping duties such as laundry, cleaning rooms and mopping floors.
  • Facilitated recreational activities such as bingo, arts and crafts, music therapy.
  • Encouraged socialization among residents by providing conversation topics and stimulating conversations.
  • Assisted with range of motion exercises designed to improve mobility or reduce pain levels.
  • Responded promptly to emergency situations such as falls or medical emergencies.

Guest Advocate

Target
West Des Moines, IA
03.2022 - 03.2023
  • Assisted with returns, exchanges, and refunds in accordance with company policy.
  • Answered customer inquiries regarding store policies and procedures.
  • Performed cashier duties such as processing payments, returns, and exchanges accurately.
  • Verified age requirements for purchases of restricted items including tobacco, alcohol, lottery tickets.
  • Resolved customer complaints in a professional manner.
  • Processed online orders using point-of-sale systems.
  • Maintained up-to-date knowledge of store promotions and advertised items.
  • Demonstrated strong communication skills when interacting with customers and coworkers.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.

Education

High School Diploma -

Adel DeSoto Minburn High School
Adel, IA
05-2024

Some College (No Degree) - Business

University of Iowa
Iowa City, IA

Skills

  • Decision-Making
  • Problem Resolution
  • Complaint Handling
  • Guest Relations
  • Customer Service
  • Attention to Detail
  • Adaptability
  • Teamwork and Collaboration

Timeline

Cashier

Chicken Salad Chick
10.2024 - Current

Universal Worker

Spurgeon Manor
12.2023 - Current

Guest Advocate

Target
03.2022 - 03.2023

High School Diploma -

Adel DeSoto Minburn High School

Some College (No Degree) - Business

University of Iowa

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Milsa Gutierrez