Milthon Martinez Gaytan
Technical Support Specialist
San Antonio
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented and meticulous employee. Works at fast pace to meet tight deadlines. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
2
2
years of professional experience
Work History
Technical Support Specialist
Amazon Web Services
01.2024 - 05.2024
- Managed high-volume ticket queues while maintaining exceptional levels of customer service and satisfaction.
- Conducted regular system maintenance tasks, ensuring optimal performance and minimizing downtime for endusers.
- Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.
Customer Service Representative
SYSCO Food Services
02.2023 - 08.2023
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Fraud Specialist
TTEC
02.2022 - 12.2022
- Maintained detailed records of all detected fraud incidents for future reference and analysis.
- Optimized detection algorithms based on historical patterns and emerging trends, enhancing overall effectiveness against diverse types of fraudulent activities.
- Provided exceptional support to internal stakeholders during fraud investigations, ensuring all relevant information was readily available for swift and accurate decisionmaking.
Education
GED -
Winston Churchill High School
San Antonio, TX 05.2001 -
Skills
- Critical Thinking
- Time Management
- Organization
- Troubleshooting
- Active Listening
- Good Telephone Etiquette
- Multitasking
- Interpersonal Communication
- Dependable and Responsible
- Data Management
- Remote Office Availability
Timeline
Technical Support Specialist
Amazon Web Services
01.2024 - 05.2024
Customer Service Representative
SYSCO Food Services
02.2023 - 08.2023
Fraud Specialist
TTEC
02.2022 - 12.2022
GED -
Winston Churchill High School
05.2001 -