Milton Arias
Hollywood,FL
Summary
Experienced professional seeking a challenging position in a growth-oriented and esteemed organization. Utilize knowledge and expertise to provide exceptional customer service.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Domestic Specialist
Gateway Specialist IV Ceva/Eagle Global Logistics Inc
- Responsible for the cost efficient movement of shipments
- Manage, supervise and train customer service, data entry and/or dispatch, and warehouse personnel assigned to the respective shift
- Ensure prompt and accurate completion of all paperwork associated with movement of inbound and outbound shipments
- Ensure timely pickups, recoveries, deliveries, and airlines and agent selection, while maintaining cost control
- Communicate pending work and/or unresolved problems to the following shift personnel, and the operations manager
- Assist in the preparation and approval of rate quotes or shipment costing internal and external customers
- Perform other duties as assigned
Air Gateway/Air Export Manager
Blue Logistics
- Coordinated and monitored the movement of cargo shipments to ensure timely delivery
- Developed and maintained relationships with customers, vendors, airlines, brokers, and other industry contacts
- Negotiated competitive airfreight rates on behalf of clients to maximize cost savings
- Managed all aspects of international shipping including customs clearance procedures, documentation preparation and freight forwarding
- Prepared shipment documents such as commercial invoices, packing lists, certificates of origin and bills of lading
- Ensured compliance with applicable laws and regulations governing export and import activities
- Communicated with overseas agents regarding shipment status updates and changes in routing or delivery plans
- Processed payments for freight charges, duties and taxes associated with air exports
- Monitored carrier performance to ensure that service levels were met according to customer requirements
- Performed regular audits on export records to verify accuracy of information reported by carriers
- Provided guidance to customers on export licensing requirements and related documentation needs
- Researched tariff codes for various commodities in order to determine appropriate duty rates
- Analyzed customer data to identify trends in international trade activity
- Collaborated with internal departments such as sales, accounting and operations teams
- Assisted in the development of new business opportunities through market research initiatives
- Attended trade shows and industry events to promote company services abroad
- Analyzed letter of credit and documentation to comply with government regulations
Air Operations Manager
Allport Cruise Services
07.2023 - Current
- Developed and implemented operational procedures to ensure quality standards are met
- Performed all air import and export Operations, Including bond7512 and all Customs Formalities for each shipment
- Monitored and improved efficiency of processes, team performance, and customer service
- Directed operations staff by providing guidance, training, and support in order to meet company objectives
- Performed cost analysis for various projects to determine budget requirements
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production
- Analyzed data from daily reports to identify trends in production performance metrics
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary
- Collaborated with management team on long-term strategic planning initiatives for the organization
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards
- Connected with clients and developed strategies to achieve sales and customer service goals
- Enforced federal, state, local and company rules for safety and operations
Operations Manager
Crane Worldwide Logistics
11.2022 - 05.2023
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Maintained and insured customer orders and procurement of shipments were arranged base on PO orders
- Recruited, hired and trained crew members on application of projects, customer relations and customer service
- Built strong operational teams to meet process and production demands
- Implemented policies and standard operating procedures and managed quality, customer service and logistics
- Addressed customer concerns with suitable solutions
- Motivated and evaluated personnel for performance improvement and goal achievement
- Guided employees on understanding and meeting changing customer needs and expectations
- Delivered positive customer experiences by implementing effective quality assurance practices
- Identified areas of deficiency and performed root-cause analysis to solve problems
- Oversaw financial management, budget management, accounting and payroll activities
- Connected with clients and developed strategies to achieve sales and customer service goals
- Enforced federal, state, local and company rules for safety and operations
- Responded to information requests from superiors, providing specific documentation
AIR EXPORT MANAGER
AT BLUE WATER SHIPPING
01.2019 - 11.2022
- Responsible for a staff of3 employees, in charge of procurement and all operations for the dept
- Keep in track of the budget and all KPI'S
- Negotiations with all the vendors and also airlines
- In Charge all RFQ and also quotes for all customers
- Monitor Customer PO and insured ship goods meet the customer procurement orders
- When on sales visits and calls with our sales rep, identify opportunities to further penetrate accounts by selling CHR diverse Services.Bring Pricing options & recommendations to account leadership, Quote and secure the business with the best and more economy way to move the cargo
- Manage customer expectations through the creation and utilization of SOPs, KPI, s and other account specific metrics
- Design and pursue a personal development plan with collaboration with management
- Accounts handling Dan office IT, Starboard, National Marine, Apex Intl and Ecolabs
- Silverseas , Holland America and Carnival Cruise lines
SENIOR AIR EXPORT SPECIALIST / CH ROBINSON
WORLDWIDE
01.2018 - 11.2018
- Responsibilities at CH Robison, Currently Handling All Shipments for Europe, Asia, Africa and Pacific
- Execution Combines knowledge of Customer and needs and Industry best Practices to develop rates quotes and provide rate and transit options to customers with complex needs
- Troubleshoot issues from customers and others related to billing and operational process
- Some of the accounts responsible Jeunesse , Carnival Cruise Lines , Jennel , WMS (wireless Maritime )
- Responsible in developing the accounts relations with contacts at multiple levels within the organization
- Identify opportunities to further penetrate accounts by selling CHR diverse Services
- Bring Pricing options & recommendations to account leadership, Quote and secure the business with the best and more economy way to move the cargo
- Manage customer expectations through the creation and utilization of SOPs, KPI, s and other account specific metrics
- Design and pursue a personal development plan with collaboration with management
SENIOR AIR EXPORT SPECIALIST/LEAD
DSV AIR & SEA
01.2008 - 01.2017
- Responsible for a staff of six for all air export tasks including, training for TSA and other Government Agencies revisions and updates, air export
- KPI's, file postings, department budgets, local cartage negotiations as well as spot rate request directly with core carriers
- Services included; IATA, consolidation, back to backs DG and high value shipments
- Major clients under my air export responsibilities include; Princess Cruises, Seaboard, NCL , Costa, Steiner Transocean
- Also as department manager I am responsible for any corrective acting request in identifying the root cause and correction actions
- In addition my department also handles Dangerous goods Shipments and Perishable
- Accounts handle are Visteon systems, Beckman Coulter, Swisher Hygiene
- My team provides excellent and timely customer service by proactively informing clients of the status of their shipments, answering questions and referring advance technical questions to assist our clients with their orders
- As department manager I helped my staff with matters from export documentation to ensure all require export documents are prepared including export licenses and import permits
- I also joined our sales team on their calls to help support the sales efforts
Senior Air Export Agent
Ceva / Eagle Global Logistics Inc
01.2000 - 01.2008
- I develop and maintain excellent customer service to internal and external customers for a staff of four
- Process documents and information through the established export system
- Assume responsibility for establishing specific new accounts as requested by the supervisor
- Review all documentation and forms, maintain communication with clients, and review their export process on a regular basis
- I also joined the sales team on joint sales calls
- I also helped my team members with any questions or assistance which I was able to render
- Maintain client profile and data bases as per ISO9001 standards
- Coordinated the processing of shipments to the carrier and any government agency examinations, and consolidation of documents that may be required
- Perform all functions within defined time frames for processing the delivery of cargo, and invoicing the client
- Conducted a timely collection of the receivables
- Reply to Overseas inquires in a clear, concise and timely manner
- Maintained a clear, oral and written communication with clients
- Provided excellent and timely customer service by proactively informing clients of the status of their shipments, answering questions and referring advance technical questions to the appropriate staff member
- Review all shipments export documentation and client invoice packages prior to distribution
AMS & container station Supervisor
J&J Air Container Station Inc
01.1999 - 01.2000
- Was in charge of one of the biggest bonded warehouse in JFK
- Date entry of all shipments coming in
- Work closely with US Customs for any Inspection
- Did data entry of all the shipments using AMS
Education
Associate of Applied Science - Computational Science
T.C.I Technical College
New York, N.YSkills
- Supervision & Leadership
- Fluent in Spanish
- Friendly, Positive Attitude
- Flexible Schedule
- Training & Development
- Problem Resolution
- Team Management
- Data Management
- Microsoft Office
- Customer Service
- Organizational Skills
- Team Building
- Good Work Ethic
Certification
AMS, SAP, World Port, Class, Fast track, File Pro, GFX, Statis. U-TRACK,M- Cargo Wise , Navisphere , Magaya Power, UOP, IATA , TMf , Power BI , Certified and Dangerous Goods Certified, Leadership and management training.
Accomplishments
Cargo wise expert and system implementation.
Timeline
Air Operations Manager
Allport Cruise Services
07.2023 - Current
Operations Manager
Crane Worldwide Logistics
11.2022 - 05.2023
AIR EXPORT MANAGER
AT BLUE WATER SHIPPING
01.2019 - 11.2022
SENIOR AIR EXPORT SPECIALIST / CH ROBINSON
WORLDWIDE
01.2018 - 11.2018
SENIOR AIR EXPORT SPECIALIST/LEAD
DSV AIR & SEA
01.2008 - 01.2017
Senior Air Export Agent
Ceva / Eagle Global Logistics Inc
01.2000 - 01.2008
AMS & container station Supervisor
J&J Air Container Station Inc
01.1999 - 01.2000
Domestic Specialist
Gateway Specialist IV Ceva/Eagle Global Logistics Inc
Air Gateway/Air Export Manager
Blue Logistics
Associate of Applied Science - Computational Science
T.C.I Technical College
AMS, SAP, World Port, Class, Fast track, File Pro, GFX, Statis. U-TRACK,M- Cargo Wise , Navisphere , Magaya Power, UOP, IATA , TMf , Power BI , Certified and Dangerous Goods Certified, Leadership and management training.
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