Summary
Overview
Work History
Education
Skills
Timeline
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Phete Johnson

Antioch,TN

Summary

Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.

Overview

16
16
years of professional experience

Work History

Auto Damage Specialist

Travelers Insurance
08.2022 - Current
  • Analyze and apply policy conditions, provisions, exclusions and endorsements pertinent to various auto damage claims recognizing jurisdictional nuances.
  • Evaluate liability and damages within jurisdictional regulations, reviewing appropriate documentation.
  • Establish indemnity and expense incurreds timely and update throughout claim as needed
  • Collaborate and communicate with internal claim partners to determine the most appropriate outcome, providing new facts as they become available.
  • Negotiate adverse subrogation recoveries with carriers and other parties on liability and/or damages.
  • Professionally communicate and provide service to other carriers and internal customers appropriately.
  • Prepare and document accurate vehicle/equipment damage appraisals according to applicable regulatory and company guidelines and electronically audit vehicle estimates utilizing technical expertise and information.
  • Complete First Notice of Loss as needed (resolve or transfer claim)
  • Provide pre-claim consultation services to policyholders by responding to questions related to particular claim scenarios and provide accurate coverage guidance that educates customer

Operations Leader

Amazon Robotics
Nashville, TN
10.2020 - 08.2022
  • Operated the department and supervised 25 employees without senior leadership
  • Trained, mentored and motivated employees to maximize team productivity.
  • Disseminated safety information and monitored employee compliance with regulatory and organizational policies.
  • Built strong operational teams to meet process and production demands.
  • Supervised production efforts and completed various quality control procedures.
  • Identified needs of customers promptly and efficiently.
  • Served as liaison between certain departments to implement new improvement plans and changes.
  • Compiled and verified data to resolve issues and streamline efficiency.
  • Wrote reports outlining results to facilitate management decision making.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Deep dived into associate feedback, root causes, concerns and quickly developed action plans to mitigate issues
  • Handled the administrative aspects of the business, managing fleet, technical updates and asset management.
  • Enforced company policies, answered coworkers' questions and trained new personnel.

Robotics Associate

Amazon Robotics
Nashville, TN
06.2020 - 10.2020
  • Developed delivery experience ambassadors by embodying Amazon principles
  • Facilitated testing and production SCOUT bots while collecting data and creating SIMS and daily reports for any issues
  • Worked with testing, mapping and production teams
  • Operations field leader responsible for training and auditing personnel
  • Running daily production package planning and organizing packages for physical bot allocation
  • Facilitate good customer service through comprehensive training of personnel
  • Manage daily reports of bot accountability
  • Maintain customer satisfaction through timely deliveries and providing information about SCOUT program in their neighborhood within PR guidelines
  • Exceeded team guidelines in ensuring all bots arrived on time to the customer
  • Troubleshoot bots in field to prevent any delays in production
  • Performed day to day operations, including opening and closing functions of SCOUT

Healthcare Collection

Professional Account Services
Nashville, TN
05.2009 - 06.2020
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Recorded information about customers' financial status and collections status efforts.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Established solid record of maintaining consistent performance and quality levels.
  • Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
  • Negotiated rates with customers and entered payments into accounting system.
  • Located debtors by utilizing skip tracking and other strategies.
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Recognized as employee of the month over 24 times

Education

Bachelor of Science - Mass Communications

Middle Tennessee State University
Murfreesboro, TN

Skills

  • Budgeting and Cost Control Strategies
  • MRP and ERP Systems
  • HR Knowledge
  • Inventory Coordination
  • Project Management
  • Warehouse Operations
  • Customer Relationship Management
  • Project Planning
  • Staff Supervision
  • Experience in Leadership
  • Improvement Plan Knowledge
  • Program Evaluation
  • Computer Skills
  • Training & Development
  • Organizational Skills
  • Critical Thinking
  • Customer Service
  • Conflict Resolution
  • Team Building
  • People Skills
  • Problem Resolution
  • Good Work Ethic
  • Reliable & Trustworthy
  • Microsoft Office
  • Supervision & Leadership
  • Team Management
  • Relationship Building
  • Planning & Organizing
  • Excel

Timeline

Auto Damage Specialist

Travelers Insurance
08.2022 - Current

Operations Leader

Amazon Robotics
10.2020 - 08.2022

Robotics Associate

Amazon Robotics
06.2020 - 10.2020

Healthcare Collection

Professional Account Services
05.2009 - 06.2020

Bachelor of Science - Mass Communications

Middle Tennessee State University

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Phete Johnson