STANLEY WALLACE
Saint Joseph,IL
Summary
Dynamic Body Shop Manager and Auto Damage Appraiser at Mr. Auto Body, adept at enhancing operational efficiency and customer satisfaction. Expert in collision estimating and employee training, I foster strong business relationships while ensuring regulatory compliance. Proven track record in budget management and quality control, consistently exceeding client expectations through innovative problem-solving.
Overview
15
15
years of professional experience
1
1
Certification
Work History
BODY SHOP MANAGER/Auto Damage Appraiser
MR. AUTO BODY
CHAMPAIGN, IL
06.2010 - Current
- Analyzed financial statements to ensure profitability of the body shop's operations.
- Identified areas where improvements could be made in terms of operational efficiency.
- Inspected vehicles for damage prior to repair work being performed.
- Supervised a team of mechanics, painters, detailers and other staff members.
- Performed administrative tasks such as payroll processing and budgeting.
- Assessed customer needs accurately in order to provide appropriate solutions.
- Reviewed invoices for accuracy before submitting them for payment.
- Coordinated with insurance companies for repairs and estimates.
- Resolved customer complaints regarding quality of service or delays in completion times.
- Implemented business development, customer service and maintenance strategies resulting in increased production yield.
- Engaged with customers to resolve escalated issues, discuss, and arrange payment schedules, facilitate sales and support customer satisfaction objectives.
- Estimated automobile repair time accurately, scheduling jobs according to shop capacity.
- Greeted customers and took time to answer questions.
- Inspected vehicle repairs for quality control during entire repair process and prior to customer delivery.
- Wrote complete and accurate cost estimates for labor and parts.
- Communicated effectively with insurance companies, documenting in detail each process of repair.
- Complied with federal, state and local regulations affecting body shop operations.
- Cultivated strong relationships with insurance company representatives, vendors, community groups, and media outlets to drive business development initiatives.
- Conducted appraisals for insurance companies and customers.
- Inspected vehicles for pre-existing damage prior to repairs.
- Identified fraudulent claims by investigating suspicious circumstances surrounding accidents.
- Investigated discrepancies between customer complaints and repair shop reports.
- Advised customers regarding necessary repairs or replacements based on safety regulations.
- Reviewed and analyzed vehicle damage to determine repair costs.
- Provided guidance on best practices for repair processes.
- Collaborated with auto body shops on repair strategies and techniques.
- Assessed customer satisfaction with the quality of repairs.
- Maintained detailed records of all damages, repairs, and associated costs.
- Verified accuracy of repair estimates and invoices.
- Assisted customers with setting up rental cars for duration of repairs.
- Appraised wide range of vans, light trucks and passenger cars.
- Adhered to DRP insurance procedures and rates applicable to estimates.
- Advised customers of repair plans, discussing payment options to finalize work orders.
- Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
- Determined salvage value for total-loss vehicles.
- Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work.
- Completed insurance forms to indicate repair cost estimates and recommendations.
- Coordinated direct repair assignments with local body shops and rental vehicles during restoration processes.
Education
Danville Area Community College
Danville, ILSkills
- Employee training
- Budget management
- Customer service
- Quality control
- Insurance coordination
- Regulatory compliance
- Parts ordering
- Time management
- Problem solving
- Vehicle inspection
- Equipment maintenance
- Cost estimation
- Estimating expertise
- Workflow coordination
- Collision repair proficiency
- Safety management
- Collision estimating
- [Software] expertise
- Automotive repair
- Insurance claim handling
- Business relationships
- Customer service management
Accomplishments
- BOY SCOUTS of AMERICA
SCOUTMASTER AWARD of MERIT
VIGIL HONOR AWARD
Websites
Affiliations
- COUNCIL COMMITTEEMAN, ARCHERY COACH, BASEBALL COACH AND TAE KWON DO INSTRUCTOR
Certification
- GOOGLE IT SUPPORT PROFESSIONAL CERTIFICATE
- MASTERS SCHOOL OF AUTO BODY MANAGEMENT
- PLATINUM RATING I-CAR COLLISION REPAIR TRAINING
References
References available upon request.
Timeline
BODY SHOP MANAGER/Auto Damage Appraiser
MR. AUTO BODY
06.2010 - Current
Danville Area Community College