Reymar Hallare
Union,NJ
Summary
Detail-oriented Auto Body Shop Manager recognized for strong attention to detail and conflict resolution skills. Experienced in managing repairs, coordinating with insurance companies, and training technicians to ensure high-quality service.
Overview
7
7
years of professional experience
Work History
Auto Body Shop General Manager/ Estimator
Maaco Auto Body
Linden, New Jersey
08.2019 - Current
- Oversaw daily operations of body shop, optimizing workflow scheduling and supervising technicians to ensure effective service delivery.
- Coordinated repair timelines while providing exceptional customer service to enhance client satisfaction.
- Communicated with customers and insurance companies regarding repairs and claims.
- Managed parts ordering and inventory monitoring to maintain optimal stock levels and support repair timelines.
- Prepared accurate repairs estimates using estimate software.
- Ensured repairs met quality and safety standards.
- Collaborated with insurance partners to streamline claims processing.
- Developed customer service strategies to enhance client satisfaction and retention.
- Analyzed operational processes to identify areas for improvement and optimization.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Education
Maaco Corp.
LindenSkills
- Workflow scheduling
- Insurance coordination
- Customer relationship management
- Vehicle inspection
- Inventory oversight
- Technical knowledge
- Effective communication
- Problem solving
- Team leadership
- Conflict resolution
- Time management
- Employee training
- Damage assessment
- Parts ordering
- Insurance claims
- Attention to detail
- Supervision and leadership
- Research
- Active listening
- Calm under pressure
- Good Telephone Etiquette
Timeline
Auto Body Shop General Manager/ Estimator
Maaco Auto Body
08.2019 - Current
Maaco Corp.