Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Milton Diaz Martinez

Lancaster

Summary

Dynamic retail professional with extensive experience at Pep Boys Auto Parts & Service, excelling in customer service and team leadership. Proven track record in enhancing store operations and driving sales growth through effective merchandising and inventory control. Skilled in problem-solving and fostering customer relations to ensure exceptional service delivery.

Overview

17
17
years of professional experience

Work History

Assistant Store Manager

Pep Boys Auto Parts & Service
10.2016 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Met with customers to discuss service needs and offer available solutions.
  • Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
  • Managed a successful commercial parts department for 4 years.
  • Advised customer with car service scheduled maintenance recommended by manufactured.

Parts Sales Manager

AutoZone
03.2008 - 10.2016
  • Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
  • Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
  • Monitored and evaluated supplier performance to maintain quality of parts.
  • Managed multiple phone calls scheduled lunches for all employees.

Education

High School Diploma -

California Technical University High School
Los Angeles, CA
06-2004

Skills

  • Problem-solving
  • Customer experience
  • Order management
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Customer relations
  • Store organization
  • Time management
  • Team building and leadership
  • Store opening and closing
  • Customer service management

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Assistant Store Manager

Pep Boys Auto Parts & Service
10.2016 - Current

Parts Sales Manager

AutoZone
03.2008 - 10.2016

High School Diploma -

California Technical University High School

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Milton Diaz Martinez