Summary
Overview
Work History
Education
Skills
Timeline
Generic

Milton Dyches

The Bronx,North Carolina

Summary

Dynamic retail professional with proven expertise in customer service and engagement, honed at companies like 7 Eleven Store. Excelled in inventory control and enhancing customer experience, leading to significant improvements in store performance. Skilled in problem-solving and fostering customer relations, consistently achieving and surpassing sales targets.

Overview

10
10
years of professional experience

Work History

Assistant Store Manager

7 Eleven Store
12.2022 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Lead Cashier

Shoprite Store
03.2019 - 12.2022
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.

Sales Associate

Dollar Tree Stores
01.2015 - 03.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

Diploma - Business

Myrtle Beach High
Myrtle Beach, SC
04.1987

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Customer relations

Timeline

Assistant Store Manager

7 Eleven Store
12.2022 - Current

Lead Cashier

Shoprite Store
03.2019 - 12.2022

Sales Associate

Dollar Tree Stores
01.2015 - 03.2019

Diploma - Business

Myrtle Beach High

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Milton Dyches