MILTON MCLELLAN JR

Enhanced customer interactions and vehicle retrieval processes.

• Managed the daily operations related to customer service, inventory management, and marketing.
• Maintained a high standard of customer service through quality assurance checks.
• Negotiated contracts and agreements with business partners, vendors, and customers.

• Managed the daily operations related to customer service, inventory management, and marketing.
• Maintained a high standard of customer service through quality assurance checks.
• Negotiated contracts and agreements with business partners, vendors, and customers.
• Utilized effective problem-solving techniques to resolve conflicts quickly and efficiently.

• Provided information about the hotel services, facilities, and local attractions to guests.
• Resolved customer complaints quickly and efficiently while ensuring satisfaction at all times.
• Handled incoming calls from customers in a professional and courteous manner.
• Updated daily logbook with relevant information including arrivals and departures of guests.

• Greeted customers warmly and offered assistance.
• Helped customers find and select products.
• Kept work area clean, organized and free of clutter at all times.
• Performed cleaning tasks, keeping store neat and organized.
• Assisted customers with product selection to ensure customer satisfaction.
• Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
• Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
• Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
• Organized merchandise displays to promote higher levels of customer engagement.
• Handled customer complaints and inquiries in a courteous and efficient manner.
• Engaged with guests to understand and anticipate customer service needs.
• Established a positive rapport with customers by delivering friendly, personalized service.
• Built relationships with potential customers by providing helpful advice on product selection.
• Tagged new merchandise for sale and updated signs.
• Utilized active listening techniques to identify customer needs and provided appropriate solutions.

• Trained new employees on proper safety protocols for operating material handling equipment.
• Resolved customer complaints related to product availability or delivery delays quickly and efficiently.
• Managed daily operations of the stock room, including receiving shipments, stocking shelves, and fulfilling orders.
• Implemented best practices for stockroom organization, including labeling shelves and bins to ensure efficient storage of materials.