Taures Bolden
Memphis,USA
Summary
Dedicated administrative assistant with expertise in customer relations and proven ability to thrive in fast-paced environments. Detail-oriented and decisive, demonstrating strong judgment and effective multitasking skills. Capable of independently managing tasks or collaborating with teams to ensure timely and accurate completion of clerical duties.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Title Clerk
Gossett Motor Cars
Memphis, Tennessee
10.2020 - 06.2025
- Processed paperwork for title perfection and customer registrations.
- Performed additional tasks as required to support operations.
- Verify ownership documents to ensure accuracy and legitimacy.
- Assist customers in understanding title transfer procedures and requirements.
- Utilize dealership management software for tracking titles and documentation.
- Train new staff on title processing protocols and best practices.
QTA
EDS Service Solutions
Memphis, TN
03.2018 - 12.2020
- Eddison Services For Avis car rental, taking returned vehicles downstairs to be cleaned by the detail personnel, and bringing back and parking cleaned ones.
Online Sales & Services Lot Specialist
Adesa
Memphis, TN
03.2016 - 10.2020
- Started in the photo booth taking pictures of the vehicles and uploading them to the website to drive sales.
- Also, after lane leading during the Tuesday auctions, I was later moved to a block clerk position during the sale.
Account Admin
Adesa
Memphis, TN
03.2016 - 07.2020
- Handling automotive accounts from various companies such as ACA, Donelen, Brite Financial and others.
- I ensured that the vehicles received details, mechanical repairs and are ready for sale.
- Also had to check for billing accuracy and that payments were made in a timely fashion.
- Sometimes had to process vehicle redemption.
- Also, I would often proactively walk my own inventory to stay on top what was needed.
Lot Coordinator
Adesa
Memphis, TN
03.2016 - 07.2020
- Responsible for locating and numbering vehicles for various accounts, and ensuring their placement for either Mechanic shop, detail or sale lineup.
Customer Service Specialist
J.D. Byrider
03.2015 - 03.2016
- Working in the service department to get customers checked in for service, order parts and resolve customer issues.
- Also handle the inventory for the dealership, and arranging transport for vehicles coming to and from the lot.
- Have also served as title clerk and work the payment window on Saturdays.
Operations Advisor
DRIVETIME
11.2010 - 01.2015
- Responsible for the titles that come into the dealership, getting the titles perfected and plates for the customer.
- Handling vendor invoices and various other clerical duties relating to dealership operations.
- Also when busy, I have aided in the sales of vehicles, and inventory management.
- In few instances, I have managed to diffuse customer complaints, or changed a customer's mind about returning their vehicle.
Education
High school diploma -
Raleigh Egypt High School
Memphis, TN05.1999
Skills
- Administrative and clerical experience
- Title processing
- Document verification
- Account management
- Problem solving
- Inventory control
- Attention to detail
- File management
- Data entry
- Document review
- Customer service and conflict resolution
- Mechanics knowledge
- Training and development
- Writing proficiency
- Excellent researching skills
- Adaptability and flexibility
- Negotiation skills
Certification
Former Public Notary, 05/01/21 - 05/18/25
Volunteering And Leadership
Right Direction Christian Church, 05/01/10, Present, Volunteer, Memphis, TN, Assisted on multiple occasions with food giveaways, tutoring children and other activities for the community.
Timeline
Title Clerk
Gossett Motor Cars
10.2020 - 06.2025
QTA
EDS Service Solutions
03.2018 - 12.2020
Online Sales & Services Lot Specialist
Adesa
03.2016 - 10.2020
Account Admin
Adesa
03.2016 - 07.2020
Lot Coordinator
Adesa
03.2016 - 07.2020
Customer Service Specialist
J.D. Byrider
03.2015 - 03.2016
Operations Advisor
DRIVETIME
11.2010 - 01.2015
High school diploma -
Raleigh Egypt High School