SHANTE MORALES DE LA CRUZ
Red Springs,NC
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Background includes working in both administrative and customer-facing positions. Top strengths include data entry, payment processing and advanced use of Microsoft . Fluent in Spanish
Overview
3
3
years of professional experience
1
1
Certification
Work History
Title Clerk
ROBESON COUNTY LICENSE PLATE AGENCY
02.2022 - 12.2022
- Researched ownership interests and liens on real estate properties.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Communicated with customers to resolve common title issues.
- Collected taxes and fees, submitted payments and issued receipts.
- Handled cash and credit card payments accurately.
- Entered title and vehicle information into database.
- Contacted [State] Motor Vehicle Department to determine status of pending titles.
- Received and processed paperwork for titles, new license plates, and renewals.
Quality Control Inspector/Machine Operator Packer
SERIOPLASTS
06.2021 - 09.2022
- Recommended architectural improvements, design solutions, and integration solutions.
- Provided feedback to production team regarding product quality.
- Sampled products to verify compliance with standards
- Assisted in developing inspection and testing protocols.
- Monitored product quality at all stages of production process.
- Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Followed standard operating procedures for inspections and tests.
- Examined products for imperfections and defects.
- Utilized quality control software to track and analyze product data.
- Trained other workers in inspection and testing procedures.
BILINGUAL CREDIT CLERK
Modern Homes
10.2020 - 06.2021
- Processed debtor payments and updated accounts to reflect new balance.
- Researched billing errors and discrepancies to initiate corrective action.
- Identified and contacted customers with overdue accounts to address payment status.
- Documented customer payment interactions and account statuses for future reference.
- Entered client details and notes into system for interdepartmental access and review.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Collected on delinquent accounts to reduce overdue balances.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
HR BILINGUAL TRAINER
BUTTERBALL
09.2019 - 09.2020
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Provided coaching and mentoring to employees.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
- ASSISTED WITH HIRING NEW EMPLOYEES AND SAFETY TRIAINING.
Education
CERTIFICATION - INTERPRETING
05.2018
HIGH SCHOOL DIPLOMA - BASIC
12.2015
Skills
- Spanish Interpreting
- Microsoft Office
- Customer Service and Assistance
- SAP Experience
- Administrative and Office Support
- Understanding Customer Needs
- Interpretation and Translation Services
- Client Satisfaction
- Administrative Duties
- Government Standards
- Clerical Support
- Title Processing
- Temporary Tags
Certification
- Certified Spanish for Medical
- Certified Spanish for Criminal Justice
Languages
Spanish
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Title Clerk - ROBESON COUNTY LICENSE PLATE AGENCY
02.2022 - 12.2022
Quality Control Inspector/Machine Operator Packer - SERIOPLASTS
06.2021 - 09.2022
BILINGUAL CREDIT CLERK - Modern Homes
10.2020 - 06.2021
HR BILINGUAL TRAINER - BUTTERBALL
09.2019 - 09.2020
ROBESON COMMUNITY COLLEGE - CERTIFICATION, INTERPRETING
Hope Christian Academy - HIGH SCHOOL DIPLOMA, BASIC
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