Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Milton Orellana

Des Moines,IA

Summary

Versatile and results-driven professional with a strong background in account management at JD Byrider, where I significantly increased client satisfaction. Skilled in customer service and fluent bilingualism, I excel in teamwork and collaboration. Certified in forklift operation, I bring a unique blend of interpersonal and technical skills to meet and exceed employer expectations.

Overview

16
16
years of professional experience

Work History

Account Manager

JD Byrider
04.2024 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Forklift Operator

Estes Express Lines
12.2023 - 04.2024
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.

General Manager

Arona Home Essentials
05.2009 - 12.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Education

High School Diploma -

Abraham Lincoln High School

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Fluent bilingualism
  • Forklift operator certification

Languages

Spanish
Native or Bilingual

Timeline

Account Manager

JD Byrider
04.2024 - Current

Forklift Operator

Estes Express Lines
12.2023 - 04.2024

General Manager

Arona Home Essentials
05.2009 - 12.2023

High School Diploma -

Abraham Lincoln High School

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Milton Orellana