Milton Pereira
Irving,TX
Summary
Highly efficient leader well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
3
3
years of professional experience
Work History
Associate
Racetrac
06.2021 - 05.2024
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
IT Technician
Advanced Tax Services
01.2021 - 04.2024
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Reduced system downtime by proactively monitoring and addressing potential issues promptly.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Education
Associates Of Science - Computer Science And Programming
North Lake College
Irving, TX06.2025
Skills
- Work Planning and Prioritization
- Result Interpretation
- Practice Management
- Attention to Detail
- Critical Thinking
- Identifying Risks
- Active Learning
- Providing Solutions
Affiliations
- DECA- Programmed 10+ workshops throughout the years for 100+ members, Maintained weekly communication with executive members to build community and strategize operations, assisted with organization and execution of activities that resulted in 50+ new members
Timeline
Associate
Racetrac
06.2021 - 05.2024
IT Technician
Advanced Tax Services
01.2021 - 04.2024
Associates Of Science - Computer Science And Programming
North Lake College