Milton Ragsdale
Metal Art By The Bearded Welder
Tremont,PA
Summary
Motivated business professional bringing 20+ years of entrepreneurial and corporate company experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
23
23
years of professional experience
12
12
years of post-secondary education
Work History
Business Owner
Metal Art By The Bearded Welder
Tremont, PA
09.2013 - Current
- Established and maintained productive, professional working relationships to promote beneficial project results.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Trained and motivated employees to perform daily business functions.
- Created and monitored promotional approaches to increase sales and profit levels.
- Conducted audit inspections and independent checks to verify parts and materials.
- Consulted with customers to assess needs and propose optimal solutions.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Employed prompt decision-making and in-depth research to resolve issues.
- Introduced new methods, practices and systems to reduce turnaround time.
- Evaluated suppliers to maintain cost controls and improve operations.
Comtech 1-4 and Warehouse Person -Warehouse Superv
Comcast Cable Company
Lebanon, PA
04.2001 - 08.2013
- Efficiently troubleshot and repaired cable equipment to cut company costs and maximize productivity.
- Explained diagnostic findings to customers and outlined repair or service options.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Streamlined cable services repair processes to minimize day-to-day downtime and increase overall productivity.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Supervised shipping and receiving, distribution and workplace safety.
- Promoted diligence and culture of safety for drivers and warehouse operations.
- Revised and developed procedures to reduce risk and achieve compliance.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
High Speed Internet Service Technician
Primary Installations
Harrisburg, PA
08.1999 - 04.2001
- Efficiently troubleshot and repaired Comcast equipment to cut company costs and maximize productivity.
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Disassembled computers to perform diagnostics and check for repair needs.
- Patiently walked individuals through basic troubleshooting tasks.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
- Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
- Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.
Education
High School Diploma -
Tulpehocken High School
Bernville, PA 09.1984 - 06.1996
Some College (No Degree) - Computers And Networking
Berks Technical Institute
Reading, PA 05.2001 -
Some College (No Degree) - Technology And Customer Service
NCTI Courses Through Comcast
Reading, PA 05.2001 -
Some College (No Degree) - Metal Fabrication
Self Taught Metal Fabricator
Lincoln Electric And The Internet 05.2001 -
Knowledge And Experience - Psychology
Marketing, Human Behavior, Business, Personal Dev
Non Fiction Books 05.2001 -
Skills
Project Management
Customer Relations
Negotiation
Strategic planning
Sales and marketing
Verbal and written communication
Attention to Detail
Priority management
Timeline
Business Owner
Metal Art By The Bearded Welder
09.2013 - Current
Some College (No Degree) - Computers And Networking
Berks Technical Institute
05.2001 -
Some College (No Degree) - Technology And Customer Service
NCTI Courses Through Comcast
05.2001 -
Some College (No Degree) - Metal Fabrication
Self Taught Metal Fabricator
05.2001 -
Knowledge And Experience - Psychology
Marketing, Human Behavior, Business, Personal Dev
05.2001 -
Comtech 1-4 and Warehouse Person -Warehouse Superv
Comcast Cable Company
04.2001 - 08.2013
High Speed Internet Service Technician
Primary Installations
08.1999 - 04.2001
High School Diploma -
Tulpehocken High School
09.1984 - 06.1996