Milton Robinson
Bessemer,AL
Summary
Dynamic leader with a proven track record at TitleMax, adept in operations management and fostering team unity. Excelled in driving financial stability and growth, enhancing customer satisfaction, and mentoring teams for peak performance. Skilled in strategic planning and problem resolution, achieving notable business expansion.
Overview
16
16
years of professional experience
Work History
General Manager
TitleMax
Hoover, AL
09.2013 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Assisted in recruiting, hiring and training of team members.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Cashier
Popeyes Chicken
Bessemer, AL
07.2011 - 09.2013
- Handled cash with high accuracy and took care to check bills for fraud.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Greeted customers entering store and responded promptly to customer needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Strengthened communication skills through regular interactions with others.
Sales Associate
Grand Portraits Inc
Birmingham, AL
01.2009 - 06.2011
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged with customers to build rapport and loyalty.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
Education
High School Diploma - N/A
Holt High School
Tuscaloosa, AL05.2009
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Efficient multi-tasker
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- Motivation
- Schedule management
- Performance improvement
Timeline
General Manager
TitleMax
09.2013 - Current
Cashier
Popeyes Chicken
07.2011 - 09.2013
Sales Associate
Grand Portraits Inc
01.2009 - 06.2011
High School Diploma - N/A
Holt High School