Overview
Summary
Work History
Education
Skills
Certification
Timeline
Generic

Milton Christian Eldridge

Chicago,IL

Overview

12
12
years of professional experience
1
1
Certification

Summary

Proactive and meticulous Client Success Manager with over 10 years of experience in the industry. Proficiencies in inventory control, onboarding, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Work History

Customer Success Manager

CorVista Health
03.2021 - Current
  • Onboarding: Working closely with sales and client leadership teams to ensure successful onboarding of over 25 new accounts
  • Overseeing ordering, configuring and shipment of medical devices, accessories, and disposables necessary delivery services
  • Customer Support: Triaging customer inquiries and requests for support
  • Training Coordination: Overseeing and coordinating over 30 onsite and remote trainings.
  • Product Management: Managing clients' use of products, disposables, and accessories
  • Customer Relationship Management Software (CRM): Point person for CRM/ERP platform, helping develop, enhance, deploy, and manage software.

Client Representative

Costar Group
08.2016 - 03.2021
  • Provided end user support/trained on operating systems and applications through on-site, phone, email, or remotely. Totaling over 50 support requests daily.
  • Detailed knowledge of Customer Relation Management (CRM) database.
  • Excellent data entry skills entering actions for all client contacts in CRM database including notes detailed enough that subsequent users can follow up with clients with ease.
  • Diagnose technical and application calls from customers totaling over 30 calls daily.
  • Assist customers with usage of application including problem solving-application and network-related issues

Department Manager

Bed Bath and Beyond
09.2012 - 08.2016
  • Directly responsible for over 1.5M in sales and merchandise for leading home services provider
  • Managed daily tasks of 10 employees ensuring compliance with terms and conditions; developed and recommend business solutions for day-to-day challenges
  • Conducted daily meetings with staff effectively taking into account each person's abilities to understand and implement provided information
  • Provided strategic planning for store procurements through store marketing resulting in improved sales
  • Identified opportunities based on monthly sale goals and adapted accordingly increasing department revenue by 30%.
  • Helped new hires with onboarding procedures: complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.

Store Manager Promoted from Assistant Manager

Hollister
01.2012 - 08.2012
  • Managed and trained 3 full time assistant managers and 50 part-time store associates on company's policies and performance standards
  • Responsible for overseeing daily work of employees
  • Accountable for financial transactions for several thousand dollars daily involving cash checks, and credit card
  • Collaborated with fellow managers on daily tasks, marketing, and assignments
  • Independently opened and closed store
  • Coached employees, including new managers in training.

Education

Bachelor of Arts - Journalism/Communications

University of Pittsburgh
Pittsburgh, PA

Skills

  • Computer skills: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Excel
  • Training Programs
  • Key Account Development
  • Records Management
  • Revenue Growth
  • Salesforce CRM Experience
  • Training Seminars
  • Account Management
  • Onboard New Hires
  • Complaint Handling
  • Conduct Orientations and Training
  • Employee Orientation
  • Administrative Support

Certification

Hubspot Academy - Inbound Marketing (Issued Apr 2021) Hubspot Academy - Social Media Marketing Certification Course (Issued Jun2021) PG DM - Fundamentals of Digital Marketing and SEO (Issued July 2021)

Timeline

Customer Success Manager

CorVista Health
03.2021 - Current

Client Representative

Costar Group
08.2016 - 03.2021

Department Manager

Bed Bath and Beyond
09.2012 - 08.2016

Store Manager Promoted from Assistant Manager

Hollister
01.2012 - 08.2012

Bachelor of Arts - Journalism/Communications

University of Pittsburgh

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Milton Christian Eldridge