Olamina Allen

Supervise Direct Support Professionalls during assigned shifts

Ensure residents receive quality,person-centered care according to individualized service plans

Administer medications and maintain accurate medication administration records (MARs)

Complete daily documentation, incidentdent reports, and progress in compliance with DDD standards.

Train and mentor new staff on agency policies, safety procedures and resident care.

Coordinate appointments, transportation and recreational activities

Respond effectively to emergencies and behavioral crisesses while maintaining resident safety

Communicate with supervisors, nurses, families, guardians and behavioral support coordinators regarding residents’ needs

Ensure the home remains compliant with health, safetyfetyand DDD regulations

• Maintained detailed documentation of operational procedures, facilitating consistency and accountability across teams.
• Monitored compliance with company policies, maintaining high standards of operational integrity.
• Liaised with vendors to negotiate contracts, improving cost-effectiveness of service procurement.
• Developed training materials for new staff, enhancing onboarding experience and operational knowledge.
• Coordinated daily operations to enhance workflow efficiency and support team objectives.
• Solved problems timely and effectively, ensuring customer satisfaction.
• Assisted operations manager with planning of routine operations and special projects.
• Supported daily operations by organizing office spaces for maximum functionality and ease of use.
• Collaborated with other departments to foster smooth operation of daily processes.
• Optimized scheduling and resource allocation for significant efficiency gains in project execution.
• Assisted in recruitment process, organizing interviews, and onboarding new staff to accelerate their integration into the team.

• Charged with supervising campus Administrators-On-Call responsible for overall day-to-day operations, including campus safety, transportation and logistics, crisis management protocols, and incident reporting guidelines.
• Enforces program and agency policies and procedures in accordance with state and local regulatory bodies such as, the Office of Children and Family Services (OCFS), the New York State Justice Center, Administration for Children’s Services (ACS) and, the Office for People With Developmental Disabilities (OPWDD).
• Review and approve all critical incident reports to ensure timely and accurate submissions.
• Serve as a contributing member of multiple program and organization-wide committees such as, Safety, Risk Management, Critical Incent Review, Policy Review and, Undoing Racism – DEI initiative.
• Generate weekly, monthly, and quarterly data-driven reports based upon identified Key Performance Indicators (KPI,) used to drive planning and strategy development.
• Select, interview, and hire new Administrators to include onboarding, training, and management; Perform annual performance reviews, and disciplinary actions when appropriate.
• Served as Point-of-Contact for all campus visitors, including families and local law enforcement, vetted in respect of the campus visitor’s policy and safety protocols.
• Entrusted with highly sensitive and confidential, personal, and HIPAA information pertaining to staff and residents involved in incidents.
• Assessed and coordinated daily, 24/7 campus staffing ratios; executed schedule adjustments to ensure compliance with safety regulations.
• Collected and maintained comprehensive campus activity logs to ensure accurate reporting and oversight of on-ground activities.
• Developed and implemented a rewards store using Positive Behavior, Interventions & Supports (PBIS) model to incentivize desirable behavior in alignment with individual Behavior Modification plans.
• Developed and facilitated various Therapeutic Services and Independent Living workshops, groups, and trainings for all RTC residents.
• Collected and processed departmental activities data related to PBIS, Independent Living, Learning Center and Recreation programs.
• Assist youth in accessing community-based services, linkages, community jobs and vital records.
• Supervised RTC residents during campus and community service activities, including activities of daily living (ADLs), and monitored safety.
• Submitted timely, accurate, and well-written documentation of witnessed events as a mandated reporter, in addition to observations of organizational Code of Conduct violations.
• Modeled behavior exemplifying organizational core values to serve as an example for residents and in conjunction with agency policies and procedures.
• Certified Therapeutic Crisis Intervention (TCI) professional, thoroughly trained to utilize appropriate therapeutic techniques to safely manage environments and de-escalate crisis situations in all settings.
• Administrator On Duty Supervisor / Rising Ground, RTC
• August 2016 – Present
• Administrator On Duty / Rising Ground, RTC
• May 2014 – August 2016
• Program Coordinator, Therapeutic Services / Rising Ground, RTC
• January 2014 – May 2014
• Child Care Counselor / Rising Ground, RTC
• August 2012 – January 2014