MIMI RIVERS
Columbus,OH
Summary
Dynamic fashion professional with extensive experience in personalized styling and client engagement. Proven success in increasing sales through tailored recommendations and technology-driven solutions. Committed to creating impactful shopping experiences that foster brand loyalty and elevate client confidence.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Gerber Life Insurance
Columbus, OH
04.2023 - Current
- Engaged clients through responsive service and empathetic problem-solving, fostering strong relationships in a fast-paced environment.
- Managed time effectively in high-pressure situations to consistently meet quality and efficiency standards.
- Trained and mentored new hires, emphasizing professionalism and empathy to enhance team integration.
Style Floor Manager
Amazon Style
Columbus, OH
08.2022 - 09.2023
- Led a dynamic floor team in a tech-driven concept store, delivering personalized styling advice to shoppers and ensuring a premium client experience.
- Increased daily sales by 15% by employing creative upselling techniques and curating trend-based outfits tailored to individual customer preferences.
- Trained and mentored team members on proprietary styling tools and tech-based fitting services, elevating service delivery and improving customer satisfaction.
- Designed immersive floor displays and visual presentations aligned with seasonal trends, boosting customer engagement and enhancing store aesthetics.
- Documented client notes and feedback to personalize customer style journeys and improve repeat business.
Client Relations & Marketing Assistant
Audubon Real Estate Company
Columbus, OH
03.2010 - 05.2022
- Developed and executed social media marketing campaigns that boosted client interest and property visibility.
- Leveraged digital design platforms (Canva) to create visual content and style property shoots, effectively 'staging' homes to maximize appeal.
- Coordinated scheduling and branding for real estate professionals, enhancing overall client service experience.
- Managed multiple projects and consistently met deadlines, showcasing reliability and commitment to team success.
Education
B.A. - Fashion Merchandising
Liberty University
Lynchburg, VA07-2026
Cybersecurity Certification -
QS Academy
Skills
- Customer Engagement
- Customer Experience
- Client Relationship Management
- Product Presentation
- Tech-Savvy
- Communication
Style Philosophy
Passionate about helping women find their confidence through thoughtfully curated, figure-flattering fashion.
Availability
Available to work 25-29 hours per week
Authorization
Authorized to work in the United States
Location
Columbus, Ohio (Eligible for Remote work per job requirements)
Timeline
Customer Service Representative
Gerber Life Insurance
04.2023 - Current
Style Floor Manager
Amazon Style
08.2022 - 09.2023
Client Relations & Marketing Assistant
Audubon Real Estate Company
03.2010 - 05.2022
B.A. - Fashion Merchandising
Liberty University
Cybersecurity Certification -
QS Academy