Summary
Overview
Work History
Education
Skills
Activities
Languages
Timeline
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MINA BAKHSHESHE

Atlanta,GA

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.

Overview

14
14
years of professional experience

Work History

Cocktail Server

Cheetah Lounge
05.2021 - Current
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Boosted beverage sales through strategic upselling techniques and promoting daily specials.

Freight Owner

Sheshe Logistics LLC
12.2021 - 03.2023
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.

Service Bartender/Manager

Aroma Lounge
12.2013 - 02.2015
  • Supervised floor staff during nightly operations; managed table service process for key clientele
  • Reviewed all large transactions by floor staff to ensure accuracy and authenticity of payment methods
  • Responsible for prepaid table service payment processing, enabling an increased percentage of prepaid bookings while decreasing average transaction times
  • Designed and implemented web-based reservation system to eliminate over bookings and allow dynamic pricing
  • Assisted general manager with nightly cash audits.

Bartender

Buffalo Wild Wings
01.2010 - 07.2014
  • Utilize expansive knowledge of mixed beverages, specialty liquors and craft beers to serve customers and support wait staff
  • Estimate product demand according to seasonal trends and popularity
  • Maintain appropriate inventory to avoid overage or depleted stock
  • Mix, pour and serve drinks for bar clientele as well as restaurant wait staff
  • Serve meal options and answer customer questions about the drink and food menus.

Education

Bachelor of Science in Healthcare Management -

CLAYTON STATE UNIVERSITY
Morrow, GA
05.2015

Bachelor of Science in Management -

COLUMBIA STATE COMMUNITY COLLEGE
Columbia, TN
05.2010

Skills

  • Proficient in Microsoft Office, Comtron; fluent in Farsi and English
  • Customer Service
  • Cash Handling
  • Handling large groups
  • Familiarity with POS systems
  • Building rapport with customers
  • Strong Communication Skills
  • POS System Operation
  • Sales strategy

Activities

  • Volunteering – Northside Hospital CHIP Program (2014)
  • Susan G Komen Breast Cancer Walk (2012)
  • Williamson County Juvenile Boys and Girls Counseling (2010)

Languages

Farsi
Native or Bilingual

Timeline

Freight Owner

Sheshe Logistics LLC
12.2021 - 03.2023

Cocktail Server

Cheetah Lounge
05.2021 - Current

Service Bartender/Manager

Aroma Lounge
12.2013 - 02.2015

Bartender

Buffalo Wild Wings
01.2010 - 07.2014

Bachelor of Science in Healthcare Management -

CLAYTON STATE UNIVERSITY

Bachelor of Science in Management -

COLUMBIA STATE COMMUNITY COLLEGE

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MINA BAKHSHESHE