Mina Brown
Charlottesville,VA
Summary
Reputable technician with 10 years of hands-on experience monitoring and servicing systems, and troubleshooting equipment. Analytical and logical team player, recognized for handling tasks quickly and accurately. Comfortable working independently, without supervision.
Overview
4
4
years of professional experience
1
1
Certification
Work History
VTC Coordinator & Help Desk Supervisor
US Navy Deployment
Amman, Jordan
01.2025 - 07.2025
- Tracked and managed 12 technicians' performance to improve the quality of customer service for multiple successful strike-force operations throughout the CENTCOM AOR.
- Responsible for scheduling meetings, installing, and troubleshooting command VTCs, ensuring operational readiness.
- Identified and rapidly resolved multiple inventory deficiencies, ensuring property accountability worth $2 million dollars.
NOC & Junior Telecommunication Technician
Apex Systems, GDIT/INSCOM
Charlottesville, VA
08.2023 - 12.2024
- Responsible for monitoring and troubleshooting of networks, servers, and services used to support the Army Reserve Information Technology requirements.
- Tracked and worked events including degradations and outages via government-provided Service Desk Manager tools.
- Provided operational and engineering support for telecom, VoIP, UCS, CUCM, Unity Connection, and telepresence infrastructures in a multi-endpoint environment (i.e.) Polycom, Windows, Linux.
- Aided in the completion of a site-wide analog-to-VoIP migration project consisting of over 400 users.
- Conducted preventive maintenance procedures according to established schedules.
Help Desk Technician & Supervisor
US Navy Deployment
Djibouti, Africa
05.2022 - 04.2023
- Led 13 Joint Communicators spread across three forward operating bases in the operation, maintenance, and redeployment of a multi network communication network.
- Primary hand receipt holder for inventory consisting of 539 items totaling 2 million dollars with zero discrepancies.
- Oversaw the systems and network operations for five Tactical Operations Centers capable of supporting 500 users.
- Managed over 200 users accounts through Active Directory.
Help Desk Support Specialist
EPS
Charleston, SC
07.2021 - 03.2022
- Primary responsibilities include installing and configuring computer hardware, troubleshooting hardware, and addressing computer application issues.
- Maintain a working knowledge of relevant privacy laws, rules, and regulations governing the U.S. military.
- Recommended computer products and applications to improve productivity.
- Utilizing Remedy Service Ticketing Software for tracking tickets and managing daily task.
Education
Bachelor of Science - Cyber Network Security
ECPI University
Columbia, SC06.2020
Skills
- Desire to learn
- System monitoring
- Results oriented
- Service desk management
- Self-driven
- Active Directory management
- Team leadership
- Troubleshooting and Diagnostics
Clearance
- TS/SCI
Certification
- CompTIA Security+ ce Certification, 10/31/27
- CompTIA CYSA+ (Cyber Security Analyst) Certification, 10/31/27
- CompTIA SecurityX ce Certification, 10/31/27
- CCNA (Cisco Certified Network Associate) Certification, 03/18/2028
Timeline
VTC Coordinator & Help Desk Supervisor
US Navy Deployment
01.2025 - 07.2025
NOC & Junior Telecommunication Technician
Apex Systems, GDIT/INSCOM
08.2023 - 12.2024
Help Desk Technician & Supervisor
US Navy Deployment
05.2022 - 04.2023
Help Desk Support Specialist
EPS
07.2021 - 03.2022
Bachelor of Science - Cyber Network Security
ECPI University
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